Office Support Engineer Jobs in Sri Lanka

Senior IT Support Engineer is the frontline connection between and our global user community ensuring seamless technology experiences that drive productivity. We are looking for a highly motivated Senior IT Support Engineer to join our teamsomeone who is passionate about delivering exceptional L2 ...

Key responsibilities & Accountabilities* Supervising and mentoring Enquiry Administrators to ensure adherence to established procedures and standards.* Providing comprehensive training to new Enquiry Administrators ensuring they understand Clients specialist insurance offerings and workflow processe...

Manage the intake triage and resolution of client support tickets. Communicate directly with customers setting expectations and providing updates until resolution. Perform maintenance tasks triggered by tickets - configuration changes troubleshooting remediation. Participate in scheduled maintenance...

Manage the intake triage and resolution of client support tickets. Communicate directly with customers setting expectations and providing updates until resolution. Perform maintenance tasks triggered by tickets - configuration changes troubleshooting remediation. Participate in scheduled maintenance...

Manage and resolve support tickets in alignment with SLAs and operational guidelines.Perform system configuration troubleshooting and environment setup across security and IT platforms.Diagnose application network or endpoint issues and provide prompt resolutions.Escalate complex technical problems...