Network Support Analyst Jobs in Sri Lanka
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Intern Application And Network Support
Axiata Digital Labs
Colombo - Sri Lanka
Key Responsibilities Provide initial triage logging and resolution for Level 1 IT incidents and service requests received via the Service DeskAssist in maintaining accurate records of IT assets and configurations within the Configuration Management Database (CMDB)Follow defined processes for inciden...
Senior Customer Support Analyst
Virtusa
Colombo - Sri Lanka
Key Responsibilities Respond to customer enquiries and incidents with empathy accuracy and professionalism. Manage BAU (business-as-usual) tasks efficiently ensuring service levels are met. Escalate complex issues appropriately and follow through to resolution. Maintain compliance with regulatory st...
