System Administrator

We are seeking a skilled System Administrator (Atlassian) to manage configure and continuously improve an Atlassian Cloud environment across Jira Confluence Jira Service Management (JSM) and Bitbucket. The role will focus on platform administration access management workflow optimisation automation integrations and operational support to ensure a secure reliable and efficient technology environment.

The ideal candidate will have hands-on experience administering Atlassian Cloud products troubleshooting technical issues managing permissions and implementing platform improvements. Experience with AI capabilities particularly Atlassian Rovo and integrating AI tools into existing workflows will be an advantage.

• Administer configure and continuously improve the Atlassian Cloud platform including Jira Confluence Jira Service Management and Bitbucket.
• Configure and maintain Jira projects workflows issue types screens fields schemes and automation rules.
• Manage Confluence spaces templates permissions and documentation standards.
• Configure and maintain Jira Service Management portals request types queues SLAs knowledge bases and service delivery workflows.
• Manage user access groups permissions onboarding offboarding and access reviews across internal external and client environments ensuring appropriate security controls.
• Develop and support platform automation integrations APIs webhooks and AI-enabled capabilities including Atlassian Rovo.
• Support the integration of Atlassian products with other AI tools such as Microsoft Copilot Claude and Codex where applicable.
• Monitor platform health troubleshoot configuration and integration issues respond to incidents and service requests and coordinate escalations.
• Plan and implement platform changes migrations and configuration improvements ensuring appropriate testing documentation stakeholder communication and rollback planning.
• Manage Atlassian licences marketplace applications product usage and vendor-related activities supporting cost optimisation security and compliance.
• Maintain technical documentation operational procedures and user guidance while supporting knowledge sharing and continuous improvement across teams.
• Apply approved AI tools to improve productivity and workflows while adhering to organisational security privacy and technology policies.

• Demonstrated experience administering Atlassian Cloud products particularly Jira Confluence Jira Service Management and Bitbucket.
• Hands-on experience configuring Jira workflows schemes fields screens and automation rules.
• Practical experience managing Confluence spaces and permissions JSM portals queues and SLAs and Bitbucket repositories.
• Experience managing user access permissions and secure collaboration across internal and external environments.
• Experience in technical support incident troubleshooting platform changes testing and operational documentation.
• Understanding of integrations APIs webhooks and workflow automation within technology platforms.
• Strong problem-solving communication documentation and stakeholder collaboration skills.
• Ability to manage platform improvements independently while collaborating with technical and business teams.

• Experience with Atlassian Rovo and AI-powered workflows.
• Familiarity with integrating Atlassian Cloud with AI tools such as Microsoft Copilot Claude or Codex.
• Experience with platform migrations marketplace applications licence management and governance.
• A continuous improvement mindset and an interest in applying AI to streamline operational processes.