Operations Specialist

Sourcing & Leadership:

• Leading the team towards achieving client KPIs and their expectations while being the part of the operation team.

• Overlook the entire operations

Strategic Planning:

• Attending to relevant forums such as planning meetings internal cluster review meeting review meetings with customers internal support teams and 3rd party suppliers in order to ensure that all customer requirements are serviced to their expectations.

Customer / Supplier Focus:

• Resolve internal & external customer complains.

• Attending all customer complaints as per the company guidelines by coordinating with the relevant parties to solve them to keep the customer satisfied.

Measurement Analysis & Knowledge Management:

• Responsible for generating all reports to be furnished to clients and forwarding them to ensure all timelines agreed on reporting are met.

• Conduct quarterly supplier evaluations and communicate its progress & monitor improvements to ensure to increase their rating which would help in improving service standards of the company.

• Responsible to comply with safety and quality standards company and client SOPs and audit requirements by coordinating with the safety and audit teams through supervising people process systems to create safe and quality work environment.

• To act as the authorized personal for all warehouse related transactions.

Process Management:

• Responsible to comply with safety and quality standards company and client SOPs and audit requirements by coordinating with the safety and audit teams through supervising people process systems to create safe and quality work environment.

• To act as the authorized personal for all warehouse related transactions.

  MINIMUM KNOWLEDGE/ EXPERIENCE / TRAINING / QUALIFICATIONS REQUIRED FOR POSITION

• Minimum 2 years of experience in an inventory Transportation or Warehouse management environment.
• Passed GCE A/L Certificate Course/ Diploma in Supply Chain Management.
• Strong analytical and problem-solving skills.
• Working Knowledge in MARK/SAP/JDE Accounting
• A well organized methodical hardworking individual with good communication skills.
• Ability to handle pressure and deliver on time.
• Ability to work with Ms Office Packages.