OpenText OPS Lead

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like where youll be supported and inspired by a collaborative community of colleagues around the world and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable more inclusive world.

We are looking for an OpenText - OPS Leadto join our team.

• Ensure the availability stability and performance of business-critical systems driving operational excellence across the service landscape.
• Lead incident and ticket management activities ensuring timely resolution of issues in line with agreed SLAs including coordination of critical and major incidents.
• Coordinate day-to-day operational activities managing workload prioritization resource allocation and on-call support arrangements.
• Serve as the primary point of contact for key stakeholders providing operational reporting performance insights and leading governance and operational review meetings.
• Drive problem management initiatives performing root cause analysis and implementing continuous service improvement actions.
• Support application releases deployments and go-live activities ensuring operational readiness and seamless service transitions.
• Manage team capacity planning and resource utilization to meet business and operational demands effectively.
• Ensure adherence to security compliance governance and audit requirements maintaining a robust and controlled operational environment.

• Proven experience in IT Operations and Service Management within complex enterprise environments.
• Strong knowledge of incident management practices SLA-driven support models and on-call operations.
• Hands-on experience with OpenText and Enterprise Content Management (ECM) solutions.
• Demonstrated experience in team leadership operational coordination or service delivery management roles.
• Solid understanding of ITSM best practices including Incident Problem and Change Management processes.
• Excellent communication and stakeholder management skills with the ability to effectively prioritize activities in a fast-paced environment.
• Fluent in English.

At Capgemini Portugal we have a flexible and dynamic work environment. Flexibility enables a better work-life balance and gives more flexibility to the employee to manage the working hours as well if he works at the office or remotely according with the companys hybrid work policy; We have local programs that promote people growth reskill and new skills development (Career Acceleration Programs);

We promote an empowering environment with autonomy and peers relationships among the top scores of our Monthly Employees feedback;

Next to this we also offer an attractive compensation package and benefits such as Health and Life insurance as well as Referral program with bonuses for talent recommendations and other fringe benefits according with our partnerships in for;

Capgemini Portugal is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment as well as employment offers and promotions made according with competence and ability or performance respectively.

Capgemini is a global business and technology transformation partner helping organizations to accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340000 team members in more than 50 countries. With its strong over 55-year heritage Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering all fuelled by its market leading capabilities in AI cloud and data combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.

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