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Night Manager
Job Location:
Monthly Salary:
Posted:
10 September 2026 (6 days ago)
Posted:
Application Deadline:
8 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Responsibilities
- Oversee and manage all hotel operations during the night shift ensuring seamless service delivery across Rooms Food & Beverage Events Security and Health & Safety.
- Act as the Manager on Duty and serve as the senior decision-maker during overnight operations.
- Ensure high levels of guest satisfaction by proactively resolving guest concerns complaints and service recovery situations.
- Serve as the primary point of contact for VIP guests special requests and operational escalations.
- Lead supervise coach and develop night shift team members to maintain service excellence and operational efficiency.
- Coordinate and maintain effective communication between all operational and support guest check-in check-out reservations support and front office operations to ensure a seamless guest experience.
- Monitor hotel occupancy operational performance and service standards to achieve business the night audit process ensuring accurate revenue posting reconciliation and preparation of daily management reports.
- Ensure compliance with financial controls cash handling procedures credit policies and hotel accounting standards.
- Monitor and safeguard hotel assets cash guest property and overall hotel security throughout the effectively to emergencies incidents and crisis situations in accordance with established policies and procedures.
- Ensure compliance with health safety security data protection and business continuity requirements.
- Review operational issues identify discrepancies and implement corrective actions to maintain smooth hotel revenue generation cost control and profitability targets across rooms and other revenue-generating departments.
- Prepare comprehensive shift handovers and communicate key operational updates to the incoming management team.
- Ensure adherence to hotel policies brand standards standard operating procedures and regulatory requirements.
- Foster a positive work environment and promote teamwork accountability and a culture of exceptional guest service.
Person Specifications
- A bachelors degree or a diploma qualification in hospitality management hotel management or a related field is typically preferred.
- Leadership experience of minimum three years in Front Office Department in a 5-star hotel with a minimum of 300 rooms.
- Experience in multi-cultural environment.
- Previous Duty Manager or Night Manager experience.
- Strong verbal and written communication skills.
- Ability to work effectively under pressure.
- Quick decision-making and problem-solving skills.
- Ability to handle guest and team member concerns professionally.
- Strong organizational skills with the ability to prioritize tasks and meet deadlines.
- Basic understanding of financial reports and numerical data.
- Night Audit or Accounts experience is an added advantage.
- Ability to work independently and manage overnight operations effectively.
- Flexible and adaptable to changing operational requirements.
Required Experience:
Manager
About Company
John Keells Group is Sri Lanka's premier Diversified Company, listed in the Colombo Stock Exchange, and a 150-year pillar of the Sri Lankan economy. John Keells Group is widely recognized as Sri Lanka's Most Respected Corporate Entity
