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Assistant Manager, Front Office
Job Location:
Monthly Salary:
Posted:
18 June 2026 (30+ days ago)
Posted:
Application Deadline:
15 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Responsibilities
* Supports the Front Office Manager in overseeing daily operations and maintaining high key room operation reports and ensures accuracy.
* Has basic knowledge of all related departments (Housekeeping Laundry Recreation Front Desk etc.).
* Ensures equipment is working and reports issues sure staff have proper uniforms and supplies.
* Understands night audit procedures and other key all policies and procedures.
* Communicates expectations clearly and handles staff concerns.
* Prepares staff schedules based on business needs and monitors attendance.
* Assists with setting goals budgets and departmental team performance appearance and training needs.
* Ensures team members are knowledgeable about hotel services and local area.
* Maintains good communication with all staffing levels and supports recruitment training and development.
* Supports revenue goals through room sales upselling and rate accuracy.
* Manages expenses and supports financial targets.
* Promotes a strong sales culture within the team.
* Ensures guest satisfaction through feedback handling and service improvements.
* Supports guest recognition programs and loyalty initiatives.
* Acts as a role model for excellent guest service.
* Handles guest complaints effectively and escalates when needed.
* Reviews guest feedback and drives continuous improvement.
* Ensures smooth daily operations including staff scheduling.
* Responds to social media feedback and maintains high response rates.
* Follows Cinnamon brand with BCP GDPR and emergency procedures.
Person Specifications
- Minimum 2-3 years of experience in a role in the hospitality industry is required.
- A bachelors degree or a diploma qualification in hospitality management hotel management or a related field is typically preferred.
- Possess a pleasant personality with strong problem-solving skills capacity to read situations and ability to respond accordingly.
- Computer literacy
- Effective communication skills both verbal and written in English.
- Experience with Opera Cloud is a definite advantage.
Required Experience:
Manager
About Company
John Keells Group is Sri Lanka's premier Diversified Company, listed in the Colombo Stock Exchange, and a 150-year pillar of the Sri Lankan economy. John Keells Group is widely recognized as Sri Lanka's Most Respected Corporate Entity
