IT Operations Jobs in Colombo

We are seeking a strategic and hands-on leader to oversee the development implementation and lifecycle management of Enterprise Service Management (ESM) applications primarily focusing on ServiceNow and Atlassian platforms. The ideal candidate will be responsible for aligning technology solutions wi...

Overview: We are seeking detail-oriented and analytical professionals with strong experience in quality control and process compliance within BPO KPO or order management environments. The ideal candidate should be capable of conducting precise audits ensuring process excellence and driving operation...

Lead a team of quality professionals ensuring adherence to accuracy compliance and on-time delivery standards.Apply and manage quality control methodologies and performance metrics across various projects and workflows.Mentor and support analysts manage escalations and ensure consistency in quality...

Conduct accurate and compliant audits on high-value deals to ensure timely and quality delivery.Perform quality checks and compliance reviews across processes to identify potential errors or deviations.Prepare and maintain audit reports performing root cause analysis to recommend corrective and prev...

Quality Analyst (QA)Role Objective:Ensure accuracy and compliance in the audits for order forms and contracts are accurate compliant and aligned with client Responsibilities:Perform QA checks on workflows Request verification order details: units of service approvals contract terms invoicing sani...

Key Responsibilities: Ensure accuracy and compliance in the audits for order forms and contracts are accurate compliant and aligned with client policies Perform QA checks on workflows Request verification form Validate order details: units of service approvals contract terms invoicing details Conduc...

Lead the quality assurance team. Oversee day-to-day QA operations manage audit coverage and drive consistency across QA analysts Supervise QA team reviewing deal cases and ensure SLA adherence Define sampling strategy (critical vs. standard vs. renewals) Conduct calibration sessions to align QA sco...

Ensure accuracy and compliance in the audits for order forms and contracts are accurate compliant and aligned with client policies Perform QA checks on workflows Request verification form Validate order details: units of service approvals contract terms invoicing details Conduct sanity checks on or...

Key responsibilities & Accountabilities:Design implement and maintain Microsoft 365 services including Exchange Online SharePoint Teams Intune and and maintain automation scripts using PowerShell to streamline administrative tasks and with cross-functional teams to integrate O365 with existing inf...

Key responsibilities and Accountabilities* Oversee the daily operations of the Platform Operations teams to ensure the functionality availability support and security of client IT systems data backups and communications. * Ensure that appropriate management information is available for key stakehold...

the daily operations of the Platform Operations teams ensuring the functionality availability support and security of client IT systems data backups and communications. This includes providing key stakeholders with accurate management information relating to IT operations and ensuring timely trouble...

Senior IT Support Engineer is the frontline connection between and our global user community ensuring seamless technology experiences that drive productivity. We are looking for a highly motivated Senior IT Support Engineer to join our teamsomeone who is passionate about delivering exceptional L2 ...

Line of ServiceAssuranceIndustry/SectorNot ApplicableSpecialismAssuranceManagement LevelManagerJob Description & SummaryA career within Information Technology Risk Assurance services will allow you to develop and apply strategies that help clients leverage enterprise technologies so they can get a h...

Line of ServiceAssuranceIndustry/SectorNot ApplicableSpecialismAssuranceManagement LevelManagerJob Description & SummaryA career within Information Technology Risk Assurance services will allow you to develop and apply strategies that help clients leverage enterprise technologies so they can get a h...

Shangri-La Group Sri LankaShangri-La Hotel Colombo overlooks the Indian Ocean in the heart of the business district with direct access to the most extensive international shopping mall in Sri Lanka Shangri-Las own One Galle Face Mall. The hotel offers the finest accommodation in Colombo an exciting...

Position Summary: We are seeking a skilled and experienced Network Engineer to lead advanced technical projects focused on data center technologies particularly Cisco ACI environments. This role will serve as a Level 2 technical escalation point and will be responsible for designing configuring impl...