Customer Support Team Lead Jobs in Sri Lanka

About the Client Our client is a leading technology solutions provider specializing in managed IT services cloud solutions cybersecurity and digital transformation. With a strong international presence they help businesses enhance efficiency strengthen security and accelerate growth through innovati...

About the Client Our client is a leading technology solutions provider specializing in managed IT services cloud solutions cybersecurity and digital transformation. With a strong international presence they help businesses enhance efficiency strengthen security and accelerate growth through innovati...

We are looking for a senior Customer Support leader to manage global multi-product L1L3 support operations across regions and time zones. The role will own customer experience service quality high availability reliability and customer satisfaction.The ideal candidate should bring strong experience i...

Support the Technical Customer Operations (TCO) team in daily tasks project deliveries and operational activities.Assist in troubleshooting technical issues and provide timely support to customers.Collaborate with internal teams to resolve customer queries efficiently.Maintain accurate documentation...

About the Role We are looking for a Team Lead / Associate Team Lead Security to lead and grow a team of SOC engineers focused on cloud endpoint and email security. This role combines strong technical depth with leadership responsibilities including team mentoring solution architecture client engage...

KPIsResponsible for ensuring the actual KPIs are within target for their team. These KPIs are defined based on the actual business requirements (Agent Performane Metrics) and can be - but are not solely - Speed Rank Schedule Adherence Quality score Escalation rate & escalation accuracy Utilisation (...