Were looking for an IT Operations Manager to lead and scale our IT function. This is a management role responsible for running the help desk team owning core IT processes and driving automation across the business.
Were looking for someone organized dependable and proactive someone who enjoys both leading operations and improving them through automation.
Brand: TripleTen
What you will do:
Lead the help desk team: ticket triage agent processes knowledge base and escalations
Administer Google Workspace and manage access across a SaaS stack
Own and improve core IT processes including employee onboarding and offboarding
Build and maintain no-code automations to streamline internal workflows and reduce manual work
Troubleshoot identity authentication and access issues
Support IT procurement and vendor coordination
Drive cross-functional projects such as tool migrations and system integrations
What we can offer you:
Fully remote full-time role with flexible hours to balance work and personal life.
A supportive and inclusive team where empathy respect and open communication are valued.
Opportunities for learning mentorship and professional growth.
Competitive compensation with transparent working conditions.
A suite of thoughtfully chosen collaboration tools: Miro Notion Google Workspace.
*At this time we are unable to offer H-1B L-1A/B sponsorship opportunities.
**This job description is not designed to contain a comprehensive listing of activities duties or responsibilities that are required. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities at any time.
**TripleTen is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race color religion sex national origin age religion disability marital status sexual orientation gender identity/expression protected military/veteran status or any other legally protected factor.
Requirements:
Prior experience in an IT operations leadership or senior role
Hands-on experience administering Google Workspace and a SaaS environment
Strong skills in no-code automation tools (Jira automation Zapier or similar)
Experience leading or running a help desk function
Comfortable troubleshooting identity authentication and connectivity issues
A strong people manager who can lead a team and set clear processes
Organized reliable and consistently on time with commitments
Process-oriented you spot repetitive work and automate it
Service-minded you care about employee experience
Clear communicator who works well across teams
At TripleTen were creating innovative learning products that empower people to master IT professions like software engineering data science business intelligence and QA no matter their prior experience. Our AI-driven and thoughtfully designed platform helps students build real skills and access me...
Were looking for an IT Operations Manager to lead and scale our IT function. This is a management role responsible for running the help desk team owning core IT processes and driving automation across the business.
Were looking for someone organized dependable and proactive someone who enjoys both leading operations and improving them through automation.
Brand: TripleTen
What you will do:
Lead the help desk team: ticket triage agent processes knowledge base and escalations
Administer Google Workspace and manage access across a SaaS stack
Own and improve core IT processes including employee onboarding and offboarding
Build and maintain no-code automations to streamline internal workflows and reduce manual work
Troubleshoot identity authentication and access issues
Support IT procurement and vendor coordination
Drive cross-functional projects such as tool migrations and system integrations
What we can offer you:
Fully remote full-time role with flexible hours to balance work and personal life.
A supportive and inclusive team where empathy respect and open communication are valued.
Opportunities for learning mentorship and professional growth.
Competitive compensation with transparent working conditions.
A suite of thoughtfully chosen collaboration tools: Miro Notion Google Workspace.
*At this time we are unable to offer H-1B L-1A/B sponsorship opportunities.
**This job description is not designed to contain a comprehensive listing of activities duties or responsibilities that are required. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities at any time.
**TripleTen is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race color religion sex national origin age religion disability marital status sexual orientation gender identity/expression protected military/veteran status or any other legally protected factor.
Requirements:
Prior experience in an IT operations leadership or senior role
Hands-on experience administering Google Workspace and a SaaS environment
Strong skills in no-code automation tools (Jira automation Zapier or similar)
Experience leading or running a help desk function
Comfortable troubleshooting identity authentication and connectivity issues
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