Account Manager

Appear helps brands get cited by AI: ChatGPT Perplexity Google AI Overviews Gemini. Were growing our customer base is growing and we need someone who can make sure that growth compounds. This role owns what happens after the contract is signed.

Context

AI search is moving fast. So is our clients understanding of it. When a brand signs with Appear theyre often at the start of a journey. They dont yet know how to read their AI visibility data how to translate it into content decisions or how much is at stake.

The AM role is to close that gap: turn early adopters into believers believers into advocates and find the natural expansion opportunities that come from proving results. Retention here isnt about keeping accounts quiet. Its about helping them see whats possible.

Tasks

• Own a portfolio of accounts from day one: onboarding activation and ongoing success.
• Run structured quarterly business reviews that connect Appears data to each clients commercial outcomes not just activity metrics.
• Identify expansion opportunities within existing accounts: additional brands markets or verticals where AI visibility matters and were not yet working.
• Manage renewals proactively. You know whats at risk before its at risk and you act on it early.
• Be the voice of the customer internally. If clients are confused struggling or seeing something were not that signal reaches product and marketing through you.
• Use AI natively for account research QBR prep renewal forecasting and follow-up. This is expected not a bonus.

Requirements

• 2 years in an account management customer success or renewal-owning role in B2B SaaS.
• Comfortable with commercial conversations. You can discuss pricing ROI and contract terms without deferring to sales.
• Strong at asking the right questions in client meetings not just presenting.
• Genuinely curious about AI and how its changing search. Clients will ask hard questions and you need to hold your own.
• Organised and proactive: you manage your book of business systematically not reactively.
• Fluent in English. Spanish or other European languages are a plus for our client base.

Nice to have

• Background in SEO content marketing or digital agency work. Youll speak your clients language immediately.
• Experience managing accounts across legal healthcare financial services or professional services verticals.
• Familiarity with HubSpot GoHighLevel Salesforce or similar CRM for account tracking and renewal management.
• Youve been an early CS or AM hire before and understand what it means to build the function as you run it.