Delivery Operations Analyst

Be the operational engine behind Delivery Operations.

You will help bridge the gap between strategy and execution by:

• Keeping Delivery data trackers and checklists clean and current.

• Producing regular reports and presentations that summarize progress and risks.

• Supporting the execution of Delivery Ops projects with structured reliable information.

This will allow senior leaders to focus on strategy while relying on you for daytoday operational excellence.

• Maintain Delivery trackers and checklists

• Keep GoLive checklist trackers and similar lists updated with accurate statuses owners and due dates across deals.

• Update key information in operations views and tools (e.g. deal status checklist completion handover milestones) based on inputs from Delivery Solutions Implementation and other teams.

• Flag missing or inconsistent data and follow up with the right owners.

• Run data and documentation hygiene checks

  • Perform regular quality checks on key datasets and documentation (e.g. completeness of GoLive records deal attributes required for Delivery key fields in trackers).

  • Work with the Delivery Insights & Knowledge function to understand which fields and metrics matter and ensure they are populated correctly.

  • Log and track data and documentation issues helping drive them to resolution.

  • Operational support for Delivery Ops projects

  • Assist the Process & Governance Insights & Knowledge and Process Improvement leads with:

    • Creating and updating checklists templates and SOPs.

    • Collecting and organizing inputs for lessonslearned workshops and working sessions.

    • Tracking actions and decisions and keeping project logs up to date.

  • Help coordinate small workstreams or followups (e.g. sending reminders updating shared documents capturing notes).

  • General Delivery Ops coordination

  • Maintain shared Delivery Ops folders and documentation so that information is easy to find and up to date.

  • Support the organization of key meetings (e.g. preparing agenda packs pulling latest metrics distributing notes and actions).

• 24 years in operations business analysis project coordination or similar roles ideally in a B2B tech/fintech/SaaS environment.

• Strong attention to detail and discipline in keeping data trackers and documents accurate and organized.

• Comfortable working with spreadsheets and basic BI/reporting tools (e.g. filtering pivoting charts simple formulas).

• Experience handling operational data from tools like CRM or ticketing/project systems (e.g. understanding fields statuses basic workflows).

• Solid communication skills: able to write clear summaries structure slides and follow up with stakeholders to get missing information.

• Organized reliable and proactive: able to manage multiple small tasks and requests and to flag risks or delays early.

• Curious about how processes work endtoend and willing to learn the details of Delivery Solutions and Implementation.