Client Management Support

The opportunity: Client Management Support Global Payment Solutions

Being part of HSBC in Spain youll help evolve and grow our business.

What you will do:

In this role you will:

Support the department that provides services to Social Security mainly in administrative and customer service tasks and on the corporate side in everything related to pricing and billing reviewing applied rates and confirming that rates are set up correctly.
Field and resolve complex service inquiries; ensuring timely response and proactive communications until the clients expectations are met
Be accountable for client escalations; business-as-usual escalations as well as global service escalations inquiries and/or projects. You will coordinate remediation of issues and the communication to clients/internal stakeholders
Monitor client case type/activity to identify potential issues and opportunities for improvement. Proactively identify risks and issues as part of complex query oversight
Oversee local client-initiated projects; facilitate local completion of global client-initiated projects
Engage with Global counterparts for maintenance requests client queries and escalations
Identify and action red flags before they become client-identified issues
Develop and maintain internal and external contact list

You should apply if you have:

Fluency in English and Spanish
University level education or a similar qualification and preferrable previous experience
Experience working within a fast-paced customer service-oriented environment with continually changing priorities
Effective communication and interpersonal skills with experience in interacting cross functional lines
The ability to build relationships with internal and external stakeholders with empathy
Knowledge on Cash management products

Even if you feel you do not meet 100% of our qualifications we encourage you to apply if you believe this role is right for you.

What youll get in return:

The pay range for this role is 31776 - 33000

HSBC operates multiple variable pay plans to reflect the diverse nature of the businesses roles and markets in which we operate. Variable pay is designed to reward colleagues for their individual performance and contribution as well as the performance of their relevant Business / Infrastructure and the overall Group.

We offer a comprehensive and competitive package of benefits covering usually covering healthcare life assurance pension and family friendly leaves as well as many other benefits to support your wellbeing.

Being open to different points of view is important for our business and the communities we serve. At HSBC were dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process please let us know.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website.

For further information on building your career at HSBC please visit:

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