IT Support Specialist 1st 2nd Level Support
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Job Summary
We are looking for a friendly and reliable IT Support Specialist to join our team in Palma Mallorca.
As part of #teamjemix you will support our customers in their daily IT work. You will be one of their first contacts for technical questions and help them solve common IT issues quickly and professionally.
Tasks
- Handle 1st and 2nd level support requests
- Work on daily support tickets
- Support users with macOS iOS and Apple devices
- Set up and configure Apple devices
- Visit customers on-site when needed
- Document solutions in our knowledge base
Requirements
- First experience in IT support or completed IT training
- Good knowledge of macOS and iOS
- Very good German and good English skills are required; alternatively a combination of Spanish and English is also possible
- A valid drivers license is required
- Friendly and professional communication
- Reliable and structured way of working
Benefits
What we offer
- Modern Apple equipment
- Workplace in Palma Mallorca
- Mobile working options
- Free drinks coffee and fruit
We look forward to hearing from you!
About Company
Als Full-Service IT-Systemhaus und Apple Spezialist steht jemix für ganzheitliche Managed Services für Mac Netzwerklösungen im Geschäftskundenumfeld. Mit Büros in Hamburg, Berlin, Köln und auf Mallorca realisiert jemix gemeinsam mit seinen Kunden passgenaue Servicekonzepte für eine re ... View more
