Zestlife Senior IT Developer

Managing the day-to-day Operations on OWLS to provide delivery of systems and services in order to meet or exceed objectives and service levels.

This includes writing complex SQL reports setting up correspondence templates analysis and solving business and system problems and interacting with users.

This role requires the candidate to develop and maintain reports and templates used in the Owls system. The role includes unit testing as well as system testing of Owls system changes and enhancements. The candidate must be able to work from detailed business specifications. They must be able to analyse system issues and implement practical solutions. Must be able to train and guide users and assist with user queries.

A good work ethic the ability to work in a team and to work independently being self managed and an ability to deliver to deadlines are all critical aspects of this role.

Owls System Support

• Execute business needs which require development testing and implementation of the required solutions based on identified priorities within the team
• Owls system Operational monitoring and reporting
• Understanding and keeping track of changes made in Test and Live environments
• Identify minimize and escalate potential risks and opportunities in the Owls System and any interfaces to other systems or manual processes.
• Ensure effective business alignment by developing and maintaining effective relationships with all stakeholders as part of the IT Team
• Deliver successful end user support to Business
• Implement and adhere to best practice guidelines policies processes and procedures.
• Assist with user training and guidance and training and user queries.

Security and User Management

• Business application security administrator for Zestlife Owls application.
• Assist with IT audits for Zestlife
• Assist with quarterly security reports
• Assist users with password resets

Formal Education:

• Appropriate 3/4 year IT qualification
• (Computer and Information Science Management Information Systems Information Technology Computer Engineering Computer Programming)
• Advanced SQL programming training

Experience

• Minimum of 10 Years IT Experience
• Experience in dealing with teams within geographical and technical complex environment.
• Extensive exposure to SQL programming and database systems is required
• General IT skills are essential like windows excel ftp and the ability to research and solve business problems with IT solutions
• Knowledge of Financial and Insurance Business is a definite advantage
• A background in Programming and IT System Support of large complex systems is required

Demonstrates extensive abilities and/or a proven record of success as a team member in improving and managing the productivity of technology processes and business processes by creating automated workflows to replace manual workflows including the following areas:

• Interpersonal and communication skills
• Problem-solving skills
• Planning & Organizing skills
• Time management
• Excellent technical knowledge
• Documentation skills
• Communication skills