Zestlife Business Development Coordinator
Job Location:
Cape Town - South Africa
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Were on the lookout for a driven and detail-oriented Business Development Coordinator to join our dynamic team. This role is ideal for someone who thrives in a fast-paced environment and is passionate about turning data into actionable insights that drive business play a key role in coordinating campaigns monitoring performance and collaborating across teams to optimise lead generation and conversion. If you enjoy working with stakeholders analysing performance trends and making a real impact on business outcomes wed love to hear from you.
Role Purpose
The Business Development Coordinator is responsible for supporting and optimising call centre sales performance by coordinating campaigns monitoring lead generation and conversion and providing data-driven insights. The role ensures effective collaboration between operational technical and management teams to enhance campaign execution improve efficiency and drive sustainable business growth.
Duties & Responsibilities
Campaign Communication & Implementation
Effectively communicate and roll out new campaigns initiatives and strategies within the health call centre to ensure alignment and successful execution.
Campaign Performance Monitoring
Continuously monitor call centre campaigns to ensure optimal lead volumes efficient lead utilisation and strong conversion rates. Identify trends and recommend improvements where necessary.
Stakeholder Feedback & Performance Management
Provide regular actionable feedback to both lead providers and call centre agents on performance highlighting areas of success and opportunities for improvement.
Development & Systems Support
Assist in managing development requirements for the call centre including:
- Logging tickets with DevOps
- Following up with development teams
- Coordinating between technical teams and call centre operations
Reporting & Insights
Compile analyse and interpret call centre performance reports. Present clear insights and recommendations to the Head of New Business on lead performance campaign effectiveness and operational efficiency.
Ad Hoc QA Support
Provide Quality Assurance (QA) teams with non-sales call data on an ad hoc basis to support monitoring and compliance initiatives.
Operational Liaison
Act as the key liaison between call centre agents and management ensuring clear communication alignment and timely resolution of queries or operational challenges.
Requirements
Matric (Grade 12) or equivalentPrevious experience in business development sales or call centre environmentsExperience working with CRM systemsProficiency in Microsoft Office (Excel Outlook Teams)Strong communication and organisational skillsAbility to analyse data and identify trendsAbility to work both independently and within a teamAdvantageous:Exposure to reporting tools such as Power BI
Competencies
Strong verbal and written communication skillsStrong organisational skills with attention to detailAbility to analyse reports and generate meaningful insightsAbility to work independently and collaboratively within a team environmentEffective stakeholder engagement and coordination skills
Required Experience:
IC
About Company
Guardrisk is the leading provider of cell captive business and alternative risk transfer solutions in South Africa.
