Technical Support Analyst (German Speaker)
Job Location:
Cape Town - South Africa
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Who we are
DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security privacy and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI DNS and certificate lifecycle management to secure infrastructure software devices messages AI content and agents. Learn why more than 100000 organizations including 90% of the Fortune 500 choose DigiCert to stop todays threats and prepare for a quantum-safe future
Job summary
We are in the market for a Technical Support Analyst with business proficiency in German Speaker to join our Technical Support team in Cape Town. As Technical Support Analyst you will be the primary point of contact for our customers and will partner with our product engineering and marketing teams to resolve customer issues drive improvements and set customers up for success. DigiCerts Technical Support team exhibit high energy deep technical skills and a drive to get things done.
This is a hybrid position in Cape Town.
What you will do
- Deliver world-class customer service to resolve customer concerns and retain customers
- Build successful long-term relationships with external clients to ensure customer loyalty
- Partner with technical support engineers to resolve issues reported by customers
- Engage with internal and external customers via support tickets email phone and chat
- Receive inbound customer emails or calls and place outbound follow up emails or calls during scheduled hours to provide a delightful customer experience at all times
- Achieve productivity related targets including support tickets processed average response time average time to close etc.
- Actively contribute to Web self-help by using Knowledge Centred Support (KCS) principles
- Gather accurate information and document customer issues in our CRM tool
- Remain up to date with all aspects of the SSL certificate products to meet customer needs at all times
What you will have
- Professional working proficiency in German (essential)
- 1 years technical support or IT client interfacing experience
- Computer Science Information Systems or Information Technology qualification
- Basic understanding of Internet principles terminology and functionality
- Basic understanding of networking protocols and devices web servers and VPN
- Understanding of PKI SSL Code signing HTML DNS S/MIME SMTP and networking protocols (advantageous)
- Familiarity with UNIX script commands website/web server administration (advantageous)
- Administrative knowledge of Microsoft Windows Servers Apache (OpenSSL) Linux and other Server administration (advantageous)
- Certifications such as CISSP MCSE and CCNA (advantageous)
- Adaptable versatile customer obsessed solution-oriented proactive and passionate about technology
Benefits
- Competitive compensation and comprehensive benefits package
- Generous paid time off including holidays andadditionalleave options
- Family-friendly leave policies including maternity paternity and other supportive leave programs
- Health and wellness support including medicalcover(where applicable) gym reimbursements and mental well-being resources
- Pension life insurance and income protection benefits (location dependent)
- Employee Assistance Program with 24/7 confidential support for employees and their families
- Educationassistanceand professional development opportunities
- Access to LinkedIn Learning and continuous learning resources
- Employee referral bonus program andadditionalcompanyperksand discounts
- Business travel insurance and global employee support programs
To protect candidate information and maintain a secure hiring process all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.
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Compensation Transparency:
The annualized base salary range for this position is outlined below.
Each candidates compensation offer will bedeterminedbased on factors including experience skills qualifications job duties business needs and location. For roles that includeadditionalcompensation components total compensation may include base pay bonus equity or other incentives.
This role may also be eligible for benefits which will be discussed during the hiring are committed to fair and transparent pay practices andcomply withall applicable pay transparency requirements. If you would like more information about compensation or benefits we are happy to provideadditionaldetails during the hiring process.
For more informationregardingour comprehensive benefitssee the benefits section.
Base Salary
R300000 - R320000 ZAR
Required Experience:
IC
About Company
DigiCert is the leading TLS/SSL Certificate Authority specializing in digital trust for the real world through PKI, IoT, DNS, Document & Software security solutions.
