Technical Project Manager

Technical Project Manager (Customer Onboarding & Small Projects)

Lead Customer Success. Drive Technical Delivery. Make Every Project Count.

Do you thrive on bringing structure to complexity Are you passionate about delivering exceptional customer experiences while keeping projects on track stakeholders aligned and governance standards high

Were looking for a Technical Project Manager who can confidently lead customer onboarding initiatives and deliver multiple small-to-medium-sized technology projects in a fast-paced Microsoft-focused services environment.

If youre highly organised customer-focused and enjoy coordinating technical teams while maintaining strong PMO discipline wed love to hear from you.

What Youll Be Doing

Project Delivery

Youll take ownership of customer onboarding projects from initiation through successful transition into support ensuring every project is delivered with excellence.

Responsibilities include:

• Manage customer onboarding projects from initiation through transition to support.
• Plan execute monitor and close multiple concurrent projects.
• Facilitate project kick-offs requirements gathering planning workshops and status meetings.
• Develop and maintain project schedules RAID logs status reports and project documentation.
• Coordinate internal technical resources and customer stakeholders.
• Monitor project scope timelines risks dependencies and budgets.
• Ensure projects are delivered on time within scope and aligned to customer expectations.
• Manage project change requests and scope adjustments through established governance processes.

Customer Onboarding Management

Youll become the trusted project lead for customers as they begin their journey with us ensuring every onboarding is smooth structured and successful.

Responsibilities include:

• Act as the primary project contact for new customers during onboarding.
• Coordinate onboarding activities including:
• Discovery workshops
• Solution deployment scheduling
• User migration activities
• Security and compliance onboarding
• Service transition activities
• Ensure onboarding milestones are achieved and customer expectations are managed proactively.
• Facilitate smooth handover to Managed Services Customer Success or Support teams.

PMO Governance & Compliance

Strong governance drives successful delivery. Youll ensure every project follows established PMO standards and remains audit-ready throughout its lifecycle.

Responsibilities include:

• Enforce PMO standards methodologies templates and project controls.
• Maintain project governance artefacts including:
• Project plans
• Risk registers
• RAID logs
• Decision logs
• Change control documentation
• Executive status reports
• Ensure project documentation is complete and audit-ready.
• Participate in project reviews and governance meetings.
• Support continuous improvement of PMO processes and delivery methodologies.
• Track and report project KPIs and delivery metrics.

Stakeholder Management

Success comes from strong communication and collaboration.

Youll:

• Build strong relationships with customers delivery teams vendors and leadership.
• Communicate project status clearly and professionally to both technical and non-technical audiences.
• Escalate risks issues and blockers appropriately.
• Manage stakeholder expectations throughout the project lifecycle.

Financial & Resource Management

Youll also help ensure projects remain commercially successful by:

• Tracking project effort resource utilization and project profitability where applicable.
• Assisting with project forecasting and capacity planning.
• Ensuring accurate project administration and time tracking.

What Were Looking For

Education

• Bachelors degree in Information Technology Business Management Project Management or related field.
• Equivalent practical experience may be considered.

Experience

Were looking for someone who has:

• 35 years of project management experience in an IT services managed services consulting or systems integrator environment.
• Experience managing customer onboarding projects and technology implementations.
• Experience working within a PMO structure and governance framework.
• Proven experience coordinating cross-functional technical teams.
• Experience managing multiple concurrent projects simultaneously.

Technical Knowledge

Working knowledge required:

• Microsoft 365
• Microsoft Azure
• Identity and Access Management concepts
• Cloud migrations
• Managed Services environments
• Cybersecurity and compliance concepts
• IT infrastructure and networking fundamentals

While this isnt a hands-on engineering role you should be comfortable engaging in technical discussions and understanding delivery dependencies.

Required Skills

Project Management

• Strong project planning and scheduling skills
• Risk and issue management
• Scope management
• Change control
• Resource coordination
• Budget awareness
• Project reporting

PMO & Governance

• Strong understanding of PMO frameworks and governance practices
• Experience maintaining project controls and documentation
• Knowledge of project lifecycle management methodologies
• Ability to drive process adherence and consistency

Communication & Leadership

• Excellent verbal and written communication skills
• Strong customer-facing presence
• Stakeholder management and influencing skills
• Conflict resolution and negotiation abilities
• Strong facilitation and meeting management skills

Personal Attributes

Were looking for someone who is:

• Highly organised and detail-oriented
• Proactive and self-motivated
• A strong problem solver
• Customer-centric
• Comfortable working in a fast-paced services environment
• Able to manage competing priorities with confidence

Preferred Certifications

One or more of the following:

• PMP (Project Management Professional)
• PRINCE2 Practitioner
• Agile Project Management Certification
• Scrum Master Certification
• Microsoft Fundamentals Certifications (AZ-900 MS-900 SC-900)
• PMO-related certifications

How Success Will Be Measured

Youll be measured on your ability to deliver outstanding project outcomes through:

• Customer onboarding completion success rate
• On-time project delivery
• Customer satisfaction (CSAT)
• Project governance compliance
• Risk and issue management effectiveness
• Project documentation quality
• Resource utilization efficiency
• Stakeholder satisfaction
• Successful transition of customers into operational support

Who Youll Thrive As

• Youre a structured and disciplined project manager who enjoys working with customers excels at project governance and PMO practices and confidently coordinates technical delivery teams.
• You thrive in a Microsoft-focused services organisation and enjoy balancing customer onboarding project delivery governance executive reporting and stakeholder management to ensure every project is delivered successfully.
• If youre passionate about delivering exceptional customer experiences while driving projects from concept through successful operational handover wed love to hear from you.

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Note to Agencies
Principals only. No recruiters no agencies no unsolicited services.