Switchboard Operator (3 Months Fixed Term Contract)
Job Location:
Job Location:
Durban - South Africa
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
7 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Duties & Responsibilities
Incoming Calls Management
- Answer all incoming calls promptly and professionally
- Greet callers using the approved switchboard script
- Provide accurate and relevant hospital information
- Transfer calls to the correct extensions without delay
- Take clear and detailed messages when required and relay them promptly
Emergency Call Handling
- Initiate emergency calls as required by hospital protocols
- Maintain accurate records of all emergency calls
Customer Service
- Ensure a positive experience for all callers through professional interaction
- Handle high call volumes calmly and efficiently
- Maintain confidentiality and professionalism at all times
Operational Compliance
- Adhere to TFS House Rules and all SHEQ requirements (ISO 9001 ISO 14001 & ISO 18001)
- Follow all organisational procedures and communication protocols
About Company
Tsebo provides Integrated Workplace Management Solutions, helping clients across industries create safe, efficient, and innovative environments. Visit now.
