Support Officer

At the NSW Department of Education we educate and inspire lifelong learners from early childhood through schooling to vocational education and training.

• Ongoing Full-Time Role
• Location Gateshead Newcastle
• Salary range $75728.00 - $82329.00 p.a. plus employers contribution to superannuation and annual leave loading.

About School Infrastructure Demountable Program

The Demountable Program manages the maintenance refurbishment storage and relocation of demountable accommodation. The program coordinates the critical Day 1 Term 1 installation program to meet the needs of NSW schools.

About the role

• Implement effective workflow practices to support the Demountable Program and Schools Infrastructure
• Undertake general administrative duties to support the effective functioning and operation of the office
• Undertake a range of financial management duties which includes the processing recording and reconciliation of financial records.
• Coordinate office systems procedures and organisational methods to improve office efficiency in accordance with policies procedures and standards.
• Maintain the TRIM computerised records management system and create store and retrieve and archive files to ensure the accurate and safe storage of information
• Conduct accurate effective records administration ensuring systems are kept up to date and all record movements are correctly tracked
• Complete word processing and spreadsheet tasks to support team initiatives and undertake activities to support communication initiatives using social media
• Provide back-up support to other roles within the office to ensure business continuity and quality customer services are provided at all times
• Complete word processing and spreadsheet tasks to support team initiatives and undertake activities to support communication initiatives using social media

For further information please click here to view the role description

About you

• Experience in a customer service environment
• Great organisational skills and be able to work under pressure and prioritise tasks in a high-volume environment
• Excellent verbal and written communication skills
• Experience in the use of Microsoft Office applications including Outlook
• Experience in Procurement Project Management and Contract Administration (or a willingness to up-skill in this area)
• Knowledge of and commitment to implementing the Departments Aboriginal Education Policy and upholding the Departments Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• Current NSW Drivers Licence
• On site presence at the Gateshead West Office
• Demonstrated understanding of and commitment to thevalue of public education.

Benefits

• 35 hour working week
• Competitive salary sacrificing employers contribution to superannuation and annual leave loading
• Flex Leave entitlements generous holidays & leave conditions and flexible working arrangements
• Opportunities for advancement and mobility across the Department to support your career growth
• Fitness Passport with access to 1500 facilities across the state

How to apply

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.

Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience insights and alignment with the Departments values and priorities.

Please refer to the Applicants Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education click here for instructions on how to submit your application.

All other applicants please submit your application by clicking Apply Now.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

As a condition of employment successful candidates not currently employed by the Department must provide a valid Working with Children Check (WWCC) clearance number. Renewal is not required after the WWCC expires as long as you remain in a nonchild-related role. Employer obligations only apply while the WWCC is valid.

Candidates must have Australian work rights (citizens permanent residents New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens while temporary roles welcome applicants with a visa.

Closing date 10 June 2026 at 11:59pm.

For role enquiries please contact Michele Cleary via email at

We welcome applications from people of all backgrounds including but not limited to Aboriginal and/or Torres Strait Islander people people of any age or gender people from culturally and linguistically diverse groups and/or from the LGBTQIA community veterans refugees people with disability people with sensory differences and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine please reach out to the contact person for this recruitment details listed above. For more information visit the NSW Department of Educations Diversity equity and inclusion webpage.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role and who may be considered for a range of similar roles including temporary term or ongoing roles over the next 18 months.