Project Manager Support & Data Analyst

At EyeCarePro we are the leading digital marketing agency dedicated to helping eye care practices grow through innovative data-driven strategies. Our team leverages advanced SaaS platforms proprietary systems and AI-driven tools to deliver measurable results and continuously improve how we serve our clients.

This role is responsible for supporting day-to-day platform operations ensuring data accuracy assisting with client support maintaining the support backlog and helping deliver an excellent client experience.

Working closely with the Product Manager this position plays a key role in supporting Project UPs continued growth by ensuring client requests are handled efficiently reporting data is accurate and platform administration is completed to a high standard.

• Provide first-line support for Project UP client tickets ensuring an initial response within one business day.
• Perform first-pass data validation and report quality assurance including verifying practice figures before client meetings.
• Complete day-to-day platform administration including user setup client configuration EHR and product mapping and onboarding activities.
• Attend client meetings and internal data review sessions capturing meeting notes action items and following up where required.
• Monitor and maintain the Project UP support backlog ensuring tickets are prioritised and actioned appropriately.
• Escalate complex technical issues data concerns integration decisions and product enhancement requests to the Product Manager.
• Support reporting and business intelligence activities by maintaining accurate data and dashboards.
• Assist with documenting processes maintaining operational records and identifying opportunities to improve workflows.
• Work collaboratively with internal teams to support ongoing product improvements and client success.

• Experience working with reporting data and business intelligence tools such as Power BI.
• Experience performing data validation reconciliation or quality assurance.
• Strong administrative organisational and time management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable learning new software platforms and business systems.
• Relevant tertiary qualification (such as BCom Business Management or similar) completed or currently in progress.

• Experience using Freshdesk Asana or similar support and project management platforms.
• Exposure to SQL or reporting databases.
• Experience with SaaS platforms onboarding or platform administration.
• Experience working with EHR systems or healthcare technology is advantageous.
• Data analytics or business intelligence certification is beneficial but not required.

• 35 years experience in administration operations data analysis project coordination client support or a similar role.

Work Requirements

• 100% Remote (Work from anywhere)
• Must have:
  • Personal computer and essential equipment

  • Reliable high-speed internet

  • Quiet professional work environment

  • Load-shedding backup (if applicable)

• Competitive salary and paid time off

• Fully remote flexible work culture

• Professional development and training opportunities

• Collaborative supportive marketing and sales team

• Be part of a fast-growing mission-driven company

To apply please submit your resume along with responses to our short set of screening questions.

Note: If you do not hear from us within two weeks please consider your application unsuccessful.