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SharePoint Support Consultant (Senior)
Job Location:
Job Location:
Cape Town - South Africa
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
10 June 2026 (30+ days ago)
Posted:
Application Deadline:
7 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Location: Cape Town Work Type: Hybrid (3 days in office) Job ID: J107202
About our client:
This award winning software company has offices in the US UK and South Africa. You will join a talented team of curious creative and driven individuals who are dedicated to empowering organisations to overcome various business challenges using their cloud-based product. Diversity and inclusion is at the core of this companys collaborative environment.
What you will be doing:
- Resolve complex high-impact incidents while serving as a senior escalation point for critical time-sensitive issues.
- Provide consultative guidance on product architecture and best practices to act as a trusted advisor to customers.
- Champion customer feedback to internal teams and proactively mitigate risks to adoption and long-term retention.
- Ensure strict SLA compliance for all assigned tickets and drive continuous performance improvements through detailed root cause analysis.
- Deliver advanced specialized training for customers and develop essential troubleshooting playbooks and support patterns.
- Act as a role model for support standards mentor consultants through case reviews and facilitate knowledge sharing to elevate team capability.
- Lead smoke testing during deployments to minimize risks and ensure quality before customer go-live events.
- Advise stakeholders on SharePoint architecture and configuration while overseeing complex document and template updates to ensure platform standards.
What our client is looking for:
- 5 - 7 years of experience in technical consulting SaaS product support or a related field.
- A minimum of 4 years of hands-on work with Microsoft 365 SharePoint Online and Power Automate.
- Comprehensive understanding of cloud-based deployments integrations SaaS architecture and workflows.
- Strong verbal and written communication abilities with a focus on managing high-stakes client interactions.
- Prior experience as a technical lead or senior escalation point is considered an advantage.
For a more comprehensive list of opportunities that we have on offer do visit our website - Support Consultant SaaS Microsoft 365 SharePoint Online Power Automate Incident Management Technical Consulting SLA Management Cloud Deployments Escalation Point
Required Skills:
Senior Support Consultant SaaS Microsoft 365 SharePoint Online Power Automate Incident Management Technical Consulting SLA Management Cloud Deployments Escalation Point
