Service Administrator and CoOrdinator

Responsibilities / Tasks

• Service Calls in Axapta (ERP):
• Opening of all Service Calls (send tasks to FSM)
• Load lines and create picking lists
• Follow up on spares delivery
• Update Service Supervisors/Planners on spares delivery
• Costing of Service calls
• Follow up on PODs from Stores / Customers
• Investigate discrepancies in time or material usage and update call details accordingly
• Send costings via Laserfiche for approval
• Manage and ensure Work in Progress is live and report on status and relevant actions

• Invoicing:
• Create pro forma invoices for O/N requests if O/N has not already been obtained
• Invoice customer and forward Invoice to customer via Laserfiche
• Follow up on outstanding customer POs.
• Escalate unresolved PO delays to divisional managers after 5 working days.
• Process credit notes (follow Laserfiche approval process)

• Call Management:
• Update call statuses as progress of call changes
• Follow up on Invoiced Parts Order calls with relevant Team Members
• Follow up with Suppliers on outstanding Purchase orders / spares delivery
• Create Batches (as communicated by Service Planner/Supervisor/Manager)
• Ensure that batches are delivered within the same month
• Upload supporting documents to SharePoint (Central Admin Folder)
• Process Advance Billing invoices (as requested from Accounts Dept)

Your Profile / Qualifications

Matric Certificate and previous experience in Axapta will be an advantage

Did we spark your interest
Then please click apply above to access our guided application process.