Quality Manager
Job Location:
Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
5 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title:
Quality ManagerJob Description
Do you read the content labels before purchasing products Do you follow the washing instructions for each of your clothing itemsYou could be the person we need to join our Cape Town team as a Quality Manager where youll lead develop and manage the quality process and framework alongside operations to deliver a consistent quality model.
Youll need to drive improvement in quality performance via team coaching insight outputs and working with the Operational Team to ensure delivery on KPIs.
Working closely with operational leadership youll also be required to take responsibility for ensuring that day-to-day quality expectations and requirements are executed on time and to a high standard.
If you think you have what it takes then step up to the challenge and apply today
What youll be doing
- Lead develop and manage a Quality Team in line with campaign requirements.
- Manage the implementation and continuous improvement of Quality Frameworks and structures across all customer contact work streams.
- Create and deploy an effective quality strategy that delivers an industry-leading customer experience.
- Drive and support the delivery of Quality improvement plans.
- Monitor reporting trends and identify opportunities for performance improvement engaging relevant stakeholders to share insights.
- Allocate appropriate time and skilled resources to conduct deep-dive investigations and provide actionable insights into specific performance areas.
- Mitigate business and customer risk by identifying and eliminating issues related to people processes and technology.
- Manage day-to-day partner expectations and requests ensuring stakeholder requirements are identified delivered and met within agreed timeframes.
What youll need
Minimum Requirements
- Matric.
- Strong interpersonal skills with the ability to engage stakeholders at all levels across the business and with clients.
- Minimum of 2 years experience as a Quality Manager or Supervisor leading and inspiring a Quality Team with relevant people management experience across multiple work streams and locations.
- In-depth knowledge of customer experience methodologies including the Net Promoter System (NPS).
- Experience working with Quality frameworks and processes within a regulated environment such as OFCOM FCA ISO or EU regulations.
- Strong background in applied coaching methodologies for both deductive and inductive purposes.
- Strong analytical skills with exceptional attention to detail.
- Advanced Microsoft Excel skills including conditional formatting formulas pivot tables and reporting.
- Comfortable producing reports and presenting findings at management level.
- Ability to multitask work independently and make sound decisions where appropriate.
- Excellent planning organisational and time management skills.
Additional Information
Please note that the appointment will be made in line with the companys Employment Equity (EE) Plan.
Location:
ZAF Cape Town - 10 Rua Da Gama St Foreshore Cape TownLanguage Requirements:
Time Type:
Full timeRequired Experience:
Manager
About Company
As a diverse, global organization, we provide customer engagement services for some of the world’s best brands. Every day, from more than 225 sites in 40 countries and across 6 continents, our staff deliver next-generation customer experience and help companies better connect with the ... View more
