Patient Development & Sales Coordinator|

Position:Patient Development & Sales Coordinator

Location:SA-LatAm

Work Schedule: Aligned with North American Central Time/Mountain Time clinic operational hours (including some morning afternoon and early evening availability).

Salary:Market Related

About US

We are a fast-growing rehab-focused chiropractic clinic in Saskatoon helping active adults and athletes get back to training competing and living without limitations.

We are not a traditional chiropractic office. Our clinic combines hands-on care objective movement testing rehabilitation and strength-based recovery to deliver a premium patient experience focused on long-term results not quick fixes.

We operate to high standards our patients expect a premium experience and every role in the clinic exists to move people closer to long-term results. We are building something and this role is central to that.

About This Role

This is a sales and patient development role not an administrative one.

The Patient Development & Sales Coordinator owns every conversation that happens before between and after patient visits. You are the voice of on the phone in the inbox and in the DMs. From the first inbound inquiry to re-engaging a patient who has fallen out of care you are the person who turns interest into commitment and keeps patients connected to their results.

Many of the people who reach out to us have been let down by other healthcare providers before. They are skeptical sometimes overwhelmed and carrying real frustration from past experiences. They need someone who can make them feel heard understood and confident that reaching out to us was the right decision. That is your job.

This is a fully remote full-time position. You will work closely with our in-clinic team who handle the in-person patient experience scheduling and front desk. Your focus stays entirely on conversion and retention: inbound and outbound calls Discovery Calls social media outreach and patient reactivation. You will be measured on outcomes not hours logged.

What You Will Own

Handle inbound phone inquiries from prospective and current patients with warmth professionalism and a sales-minded approach

Conduct scheduled Discovery Calls (15 to 25 min) with new and prospective patients ensuring they are informed confident and committed before their first visit

Handle objections to price scheduling and commitment with empathy and confidence

Communicate the value of our care model clearly helping prospective patients understand why our approach is different and worth the investment

Own rescheduling recovery by proactively following up with patients who have cancelled gone overdue or disengaged from their care plan

Conduct past patient reactivation outreach to bring former patients back into care

Contact all new Instagram followers using a proven sell-by-chat script converting social media interest into booked consultations

Manage outbound patient communication via phone email and our CRM system

Monitor your own conversion and recovery metrics weekly and bring solutions when numbers are off target

Support new patient pre-appointment communication ensuring every patient arrives informed excited and ready to commit

Coordinate closely with the in-clinic team to ensure seamless handoffs between patient development and in-person care

What This Role Is Not

To be clear about where your responsibilities begin and end:

This is not a front desk or in-person role. Our in-clinic team handles greeting scheduling and the in-person patient experience

Insurance billing workers compensation submissions and back-office admin are handled by our dedicated administrator

This is not a task-based job where success means completing a checklist. Success means patients convert show up and stay in care

This is not a role for someone who needs to be told what to do next. You will be expected to own your pipeline manage your time and bring solutions

Schedule & Structure

This is a full-time fully remote position. Your hours will align with clinic operating hours so you are reachable when patients are calling and engaging including some morning afternoon and early evening availability. Exact scheduling will be discussed during the interview process.

Experience: 24 years.

• Systems & Unicorn Profile:
  • Systems: GoHighLevel (CRM) JNAB (scheduling).
  • Why: No specific prior experience is required; E3 has a robust training system

Who Thrives in This Role

This role is a strong fit for someone who:

Is genuinely energized by meaningful conversations with people they have never met

Communicates with warmth clarity and quiet confidence on the phone and over DM

Is naturally good at recalling names and personal details so that every patient feels remembered and cared for even over the phone

Is completely comfortable discussing price value and commitment without hesitation or apology

Thinks in terms of outcomes and takes personal ownership of their numbers

Is self-directed and thrives working independently without constant oversight

Is detail-oriented and follows through on every commitment every time

Picks up new systems scripts and processes quickly

Welcomes feedback and coaching as tools for growth not criticism

Wants to be part of a clinic that is building something not just filling a seat
What We Offer

Competitive full-time wage commensurate with experience

Performance-based bonus potential as you grow into the role

Fully remote flexibility with a structured outcome-driven schedule

A clearly defined role with real ownership where your results are visible and your impact is direct

Ongoing training scripting support and direct coaching from the clinic owner A front-row seat to how a premium systems-driven rehab clinic is built

Required Experience:

IC