Operations Executive iGaming

This role is the operational backbone of our customer service delivery in South Africa and is critical to ensuring seamless high-quality delivery of our casino offering. Acting as the central link between suppliers operators and internal teams it drives efficiency reduces go-live delays and upholds consistently high service standards by bringing structure visibility and accountability across game approvals launches and ongoing performance. By combining hands-on execution with proactive communication and data-led optimisation the role ensures that both our operators and supplierpartenrsexperience a reliable well-managed and continuously improving product offering.

Roles & Responsibilities:

• Proactively share and communicate game approval updates with each operator keeping secondary approvals on track and reducing delays ahead of go-live

• Own andmaintaina game approval tracker across all suppliers and operators ensuring clear visibility and accountability at every stage

• Act as the primary communication link between third-party (3PP) suppliers and the L&W compliance team keeping the process moving without unnecessary back-and-forth

• Promptly update suppliers on game approval outcomes

• Engage directly with clients as a second line to the Account Director making sure every account always gets a consistentlyhigh levelof service from L&W

• Roadmap management acrossin-house studios andthird-partystudios

• Assistoperators with lobby asset delivery

• Produce game penetration reports and update operators on game gaps

• Review game placement and produce optimisation reports with the support of BI turning data into practical actions that improve operator performance and L&W content visibility

• Keep the Marketing team supplied withaccuratecontent updates across all portfolios for newsletters and outbound communications

• Own pre-launch game testing across all operator accounts - this is a critical part of the role. Maintain test accounts for every operator test all games ahead of release and make sure every implementation is correct before go-live. Getting this right every time is a direct reflection of the service standard we want to be known for

• Provide first-line support to customers via live chat handling light troubleshooting before raising tickets and following up with internal teams and third parties to make sure issues get resolved quickly

• Education: Degree or equivalent experience in business operations or a related field (helpful but not essential)