As a Logistic Coordinator you will play a key support role in ensuring parcels are collected and delivered on time across Pargos courier network for specific Portfolio of Pargo client base.. Reporting into the Delivery Operations Team Lead youll work closely with courier partners internal teams and tracking systems to ensure smooth day-to-day operations and excellent customer service.
What you will be responsible for:
Operational Support
Assist with the daily monitoring of parcel movements across courier networks for a specific portfolio of Pargos client base.
Track parcel statuses using internal systems and follow up on delays or exceptions.
Log and escalate delivery issues to the relevant courier partner or internal team.
Support the implementation of courier performance tracking (e.g. late collections delivery failures).
Update delivery statuses and ensure parcel tracking data is accurate and up to date.
Courier Coordination
Communicate with courier partners on parcel handovers delivery timelines and exceptions.
Help ensure couriers are following agreed procedures and timelines.
Support the courier onboarding and setup process when required.
Assist in gathering data for service level agreement (SLA) tracking.
Maintain clear and up-to-date documentation and internal records related to deliveries.
Customer Support Liaison
Work closely with the Customer Service and Client Success teams to resolve delivery-related customer queries.
Requirements
Key Attributes & Skills
Detail-Oriented: Youre accurate and methodical in tracking parcel data and following up on issues.
Good Communicator: Able to communicate clearly with courier partners and internal teams via email chat and phone.
Problem Solver: Proactive in spotting and escalating potential delivery problems.
Organised & Reliable: Able to manage multiple tasks follow processes and meet deadlines.
Team Player: You enjoy working within a team and supporting shared goals.
Core technical skills
12 years experience in a logistics courier operations or call centre environment.
Familiarity with parcel tracking systems or CRM tools is an advantage.
Comfortable working in a fast-paced high-volume environment.
Matric required; additional logistics or operations training is a plus.
Strong computer literacy (Excel email and internal platforms).
Benefits
Why join PARGO
Pargo is a leading South African logistics and technology company revolutionizing the last-mile delivery landscape through our innovative network of pick-up points and smart return solutions. We empower businesses of all sizes to offer convenient and reliable delivery and return options to their customers leveraging our proprietary software and extensive network of retail partners. We are passionate about customer satisfaction efficiency and making e-commerce accessible to everyone.
Required Skills:
Your primary focus is to drive acquisition and onboarding of access points to aggressively and strategically expand our access point network. You will identify and prioritise suitable potential access points create a strong pipeline and manage the end-to-end acquisition process. You are a hunter with great negotiation and closing skills and will also manage your accounts long term build strong relationships and play a pivotal role in enhancing service quality and compliance. By working together with the operational support and marketing team you will ensure the nurturing of these relationships and sustainable growth. You are a detail-oriented individual with strong administrative skills who is always in control of their pipeline and portfolio.
About the roleAs a Logistic Coordinator you will play a key support role in ensuring parcels are collected and delivered on time across Pargos courier network for specific Portfolio of Pargo client base.. Reporting into the Delivery Operations Team Lead youll work closely with courier partners inter...
About the role
As a Logistic Coordinator you will play a key support role in ensuring parcels are collected and delivered on time across Pargos courier network for specific Portfolio of Pargo client base.. Reporting into the Delivery Operations Team Lead youll work closely with courier partners internal teams and tracking systems to ensure smooth day-to-day operations and excellent customer service.
What you will be responsible for:
Operational Support
Assist with the daily monitoring of parcel movements across courier networks for a specific portfolio of Pargos client base.
Track parcel statuses using internal systems and follow up on delays or exceptions.
Log and escalate delivery issues to the relevant courier partner or internal team.
Support the implementation of courier performance tracking (e.g. late collections delivery failures).
Update delivery statuses and ensure parcel tracking data is accurate and up to date.
Courier Coordination
Communicate with courier partners on parcel handovers delivery timelines and exceptions.
Help ensure couriers are following agreed procedures and timelines.
Support the courier onboarding and setup process when required.
Assist in gathering data for service level agreement (SLA) tracking.
Maintain clear and up-to-date documentation and internal records related to deliveries.
Customer Support Liaison
Work closely with the Customer Service and Client Success teams to resolve delivery-related customer queries.
Requirements
Key Attributes & Skills
Detail-Oriented: Youre accurate and methodical in tracking parcel data and following up on issues.
Good Communicator: Able to communicate clearly with courier partners and internal teams via email chat and phone.
Problem Solver: Proactive in spotting and escalating potential delivery problems.
Organised & Reliable: Able to manage multiple tasks follow processes and meet deadlines.
Team Player: You enjoy working within a team and supporting shared goals.
Core technical skills
12 years experience in a logistics courier operations or call centre environment.
Familiarity with parcel tracking systems or CRM tools is an advantage.
Comfortable working in a fast-paced high-volume environment.
Matric required; additional logistics or operations training is a plus.
Strong computer literacy (Excel email and internal platforms).
Benefits
Why join PARGO
Pargo is a leading South African logistics and technology company revolutionizing the last-mile delivery landscape through our innovative network of pick-up points and smart return solutions. We empower businesses of all sizes to offer convenient and reliable delivery and return options to their customers leveraging our proprietary software and extensive network of retail partners. We are passionate about customer satisfaction efficiency and making e-commerce accessible to everyone.
Required Skills:
Your primary focus is to drive acquisition and onboarding of access points to aggressively and strategically expand our access point network. You will identify and prioritise suitable potential access points create a strong pipeline and manage the end-to-end acquisition process. You are a hunter with great negotiation and closing skills and will also manage your accounts long term build strong relationships and play a pivotal role in enhancing service quality and compliance. By working together with the operational support and marketing team you will ensure the nurturing of these relationships and sustainable growth. You are a detail-oriented individual with strong administrative skills who is always in control of their pipeline and portfolio.
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