Client Care Coordinator
Job Location:
Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
23 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Client Care Coordinator
Location: Remote (Candidates based in South Africa or the Philippines preferred)
Compensation: USD $600/month base performance-based incentives
Industry: Investigations & Asset Recovery
Schedule: U.S. Eastern Time business hours
About the Company
A mission-driven investigations and recovery firm specializing in returning unclaimed assets to
rightful owners across North America. The team works to reconnect families and individuals with
long-lost funds that can support education housing or a new beginning.
About the Role
The Client Care Coordinator plays a pivotal role in supporting the return of unclaimed property
to its rightful owners. Acting as the bridge between potential clients and the sales team this role
is responsible for lead qualification outreach and guiding clients through the agreement
process. Youll be helping people access assets they didnt know they were entitled towork
that makes a meaningful difference.
Key Responsibilities
Qualify leads and initiate outreach via phone email text or mail
Clearly explain the unclaimed property recovery process company services and
associated fees
Guide clients through completing and submitting required agreements and documents
Maintain consistent follow-up communication to support lead conversion
Log all interactions and activity accurately in the company CRM (e.g. Salesforce)
Ensure compliance with ethical standards legal guidelines and internal policies
Participate in ongoing training and stay informed on industry best practices
Must-Have Qualifications
Bilingual fluency in English and Spanish (additional languages a plus)
Minimum 1 year of experience in customer service sales or client support
Excellent verbal communication and active listening skills
Highly organized with strong attention to detail in documentation and follow-up
Ability to quickly build trust and rapport with potential clients
Stable internet personal laptop and access to a quiet professional home workspace
Willingness to work U.S. Eastern Time business hours
Whats Provided
Training materials call scripts and objection-handling guides
CRM access and digital tools to track leads and document progress
Ongoing team support and regular communication
Compensation & Incentive Structure
Base Pay: USD $500/month (paid via Payoneer in two installments)
Activity Bonus: $10 USD for each completed and qualifying Claimant Agreement or
UPRA
Success Bonus: One-time incentive paid after successful claim settlement and
collection (claims may take 624 months to close; bonuses paid monthly post-collection)
See internal Milestone & Performance Addendum for onboarding expectations and activity
targets.
Why This Role Matters
This position is central to the companys mission. Youll be the trusted guide helping individuals
access funds they may have never known existedfunds that can change lives. Your clarity
care and consistency are the driving force behind every recovered dollar.
Location: Remote (Candidates based in South Africa or the Philippines preferred)
Compensation: USD $600/month base performance-based incentives
Industry: Investigations & Asset Recovery
Schedule: U.S. Eastern Time business hours
About the Company
A mission-driven investigations and recovery firm specializing in returning unclaimed assets to
rightful owners across North America. The team works to reconnect families and individuals with
long-lost funds that can support education housing or a new beginning.
About the Role
The Client Care Coordinator plays a pivotal role in supporting the return of unclaimed property
to its rightful owners. Acting as the bridge between potential clients and the sales team this role
is responsible for lead qualification outreach and guiding clients through the agreement
process. Youll be helping people access assets they didnt know they were entitled towork
that makes a meaningful difference.
Key Responsibilities
Qualify leads and initiate outreach via phone email text or mail
Clearly explain the unclaimed property recovery process company services and
associated fees
Guide clients through completing and submitting required agreements and documents
Maintain consistent follow-up communication to support lead conversion
Log all interactions and activity accurately in the company CRM (e.g. Salesforce)
Ensure compliance with ethical standards legal guidelines and internal policies
Participate in ongoing training and stay informed on industry best practices
Must-Have Qualifications
Bilingual fluency in English and Spanish (additional languages a plus)
Minimum 1 year of experience in customer service sales or client support
Excellent verbal communication and active listening skills
Highly organized with strong attention to detail in documentation and follow-up
Ability to quickly build trust and rapport with potential clients
Stable internet personal laptop and access to a quiet professional home workspace
Willingness to work U.S. Eastern Time business hours
Whats Provided
Training materials call scripts and objection-handling guides
CRM access and digital tools to track leads and document progress
Ongoing team support and regular communication
Compensation & Incentive Structure
Base Pay: USD $500/month (paid via Payoneer in two installments)
Activity Bonus: $10 USD for each completed and qualifying Claimant Agreement or
UPRA
Success Bonus: One-time incentive paid after successful claim settlement and
collection (claims may take 624 months to close; bonuses paid monthly post-collection)
See internal Milestone & Performance Addendum for onboarding expectations and activity
targets.
Why This Role Matters
This position is central to the companys mission. Youll be the trusted guide helping individuals
access funds they may have never known existedfunds that can change lives. Your clarity
care and consistency are the driving force behind every recovered dollar.
Required Experience:
IC
About Company
Somewhere, formerly Support Shepherd. We find you amazing employees who cost 80% less than US equivalents, backed by our 6-month Perfect Hire Guarantee.
