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Life-Cycle Services Lead
Job Location:
Job Location:
Germiston - South Africa
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
13 July 2026 (30+ days ago)
Posted:
Application Deadline:
18 July 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Life-Cycle Services Lead
ProProcess is a specialist process engineering company and an engineering solution provider that builds modular process plants operating both locally and internationally.
Purpose of the role:
The Life-Cycle Services (LCS) Lead is responsible for executing and continuously improving the Life-Cycle Services function ensuring reliable responsive and value-driven support to installed plants across spares supply technical support remote monitoring and service coordination.
The role ensures that all life-cycle activitiesincluding warranty spares fulfilment technical support condition monitoring and service deliveryare executed efficiently consistently and in alignment with defined SLAs and operational standards. The LCS Lead acts as the operational backbone of the Life-Cycle Services function translating systems tools and processes into consistent day-to-day delivery performance while enabling continuous improvement and customer satisfaction.
Key Responsibilities:
Life-Cycle Service Delivery Execution
Behavioural Competencies:
Customer focus
ProProcess is a specialist process engineering company and an engineering solution provider that builds modular process plants operating both locally and internationally.
Purpose of the role:
The Life-Cycle Services (LCS) Lead is responsible for executing and continuously improving the Life-Cycle Services function ensuring reliable responsive and value-driven support to installed plants across spares supply technical support remote monitoring and service coordination.
The role ensures that all life-cycle activitiesincluding warranty spares fulfilment technical support condition monitoring and service deliveryare executed efficiently consistently and in alignment with defined SLAs and operational standards. The LCS Lead acts as the operational backbone of the Life-Cycle Services function translating systems tools and processes into consistent day-to-day delivery performance while enabling continuous improvement and customer satisfaction.
Key Responsibilities:
Life-Cycle Service Delivery Execution
- Ensures timely execution of all service activities
- Maintains SLA adherence
- Coordinates internal delivery functions
- Ensures availability and timely fulfilment
- Maintains accurate spares data and forecasting
- Reduces stockouts and delays
- Ensures rapid response to technical issues
- Coordinates engineering input
- Drives root cause resolution
- Ensures monitoring systems are operational
- Interprets data and triggers actions
- Drives predictive maintenance insights
- Maintains consistent communication
- Provides proactive updates
- Ensures alignment on expectations
- Identifies recurring issues
- Implements corrective actions
- Feeds insights into engineering and operations
- Bachelors degree in engineering (Chemical/Mechanical/Electrical) preferred
- 510 years in technical service delivery plant support or operations
- Experience in spares maintenance or monitoring environments
- Relevant technical maintenance or asset management certifications advantageous
Behavioural Competencies:
Customer focus
- Responds quickly to client needs
- Maintains clear communication
- Builds trust through reliability
- Owns issues through to resolution
- Maintains delivery standards
- Ensures accountability across team
- Maintains accurate data and documentation
- Ensures quality in deliverables
- Reduces errors and rework
- Coordinates internal teams effectively
- Aligns priorities
- Ensures smooth execution
- Identifies risks early
- Takes corrective action
- Improves processes continuously
Required Experience:
Senior IC
About Company
We are leading Modular Process Plant EPS Specialists offering process plant engineering, fabrication & more. Contact us for your custom solution
