L&D Facilitator (Retail)

Absolute Pets is looking for a Learning and Development Facilitator to join their team. Absolute Pets is a leading pet care retailer with over 200 stores nationally. We are seeking a highly dynamic facilitator to design learning content and over see in person trainings. The position is based in Cape Town however national travel is required.

Key Responsibilities

• Design and Facilitate Learning Programmes
  • Develop and design engaging learning content.
  • Design and lead engaging learning experiences focused on product knowledge company policies and customer service excellence.
  • Conduct in person onboarding and ongoing training sessions.
  • Ensure optimal functionality and content relevance on digital learning platforms
  • Ensure all content is up to date and relevant.
  • Maintain and update the annual learning calendar.

• Event Facilitation
  • Plan and manage learning related events including venue setup supplier engagement and budget oversight.
  • Ensure smooth execution and learner engagement during events.

• Assessment and Feedback
  • Evaluate learner performance through assessments and observations.
  • Provide constructive feedback to support individual development.

• Evaluation and Continuous Improvement
  • Develop tools to assess the impact of learning initiatives.
  • Gather feedback from learners managers and customers to refine programmes.
  • Continuously adapt learning content to meet evolving business needs.

• Learning Logistics and Coordination
  • Liaise with suppliers to source and prepare learning materials.
  • Organize venues catering and other logistics for in-person sessions.
  • Coordinate with operations teams to manage learner attendance and logistics.
• On-the-Job Learning Support
  • Conduct store visits to observe and coach employees in real-time aligning performance with company standards.
  • Offer actionable feedback to enhance customer engagement and sales effectiveness.
• Compliance and Administration
  • Support SETA submissions by maintaining accurate training records.
  • Assist with HR related projects and initiatives as needed.

Requirements

• Articulate (Storyline) experience is preferred
  
• 23 years experience in a retail or customer-facing environment.
• Prior exposure to a training or facilitation role is advantageous.
• Strong ability to design deliver and evaluate impactful learning programmes.
• Excellent communication facilitation and interpersonal skills.
• Creative and innovative mindset.
• Willingness to travel locally as is required.
• Passion for pet care and retail.