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IT Support Technician
Job Location:
Job Location:
Cape Town - South Africa
Salary:
Not provided by the employer
Salary:
Experience Required:
4-5years
Experience Required:
Posted:
2 June 2026 (30+ days ago)
Posted:
Application Deadline:
30 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Red Ember Recruitment is seeking to hire an IT Support Technician/Officer based in Plattekloof Cape Town.
- Provide first- and second-line IT support to end users resolving hardware software network and system-related issues.
- Install configure maintain and troubleshoot desktop computers laptops printers mobile devices and peripheral equipment.
- Build maintain and optimize computer systems and network infrastructure to ensure reliable performance and business continuity.
- Diagnose and resolve technical faults escalating complex issues where necessary.
- Install configure and update operating systems software applications and security patches.
- Monitor system performance and proactively identify opportunities for improvement and optimization.
- Manage user accounts passwords access permissions and email configurations.
- Support network connectivity including LAN WAN Wi-Fi VPN and internet-related issues.
- Perform regular system maintenance backups and recovery procedures to safeguard business data.
- Maintain accurate records of IT assets support tickets system changes and technical documentation.
- Assist with the procurement setup and deployment of new hardware and software.
- Ensure compliance with company IT policies security standards and best practices.
- Provide end-user training and guidance on systems applications and IT security awareness.
- Collaborate with internal teams and external service providers to resolve technical issues efficiently.
- Recommend and implement technology solutions that improve operational efficiency and support long-term business sustainability.
- Participate in IT projects upgrades migrations and infrastructure improvements as required.
Requirements
- Grade 12 (Matric) Essential.
- Relevant IT Degree / Diploma or equivalent qualification Essential.
- Minimum of 5 years experience in IT with at least 23 years in a management or senior role.
- Proven experience managing and supporting enterprise IT infrastructure.
Technical Expertise
- Microsoft 365 administration and security including Exchange Online Protection (EOP) and Microsoft Defender for Office 365.
- Identity and access management using Microsoft Entra ID (Azure AD).
- Endpoint management using Microsoft Intune (device compliance policies security baselines)
- SharePoint Online and OneDrive for Business administration and governance.
- VoIP systems management and troubleshooting.
- Network infrastructure management including Ubiquiti wireless environments.
- Firewall and security management preferably FortiGate (including VPNs policies and web filtering)
- Understanding of networking concepts (LAN/WAN VLANs routing DNS DHCP).
- Backup disaster recovery and business continuity planning.
Core Competencies
- Strong problem-solving and critical thinking skills.
- Excellent written and verbal communication skills.
- Strong interpersonal and stakeholder management skills.
- High attention to detail and accountability.
- Ability to work under pressure and manage multiple priorities.
- Customer-focused mindset with a service-oriented approach.
- Professionalism reliability and integrity.
Required Skills:
Strong communication skills both written and verbal for clear stakeholder interactions. Attention to detail when logging updating and documenting incidents. Ability to multitask effectively and prioritise work in a high-pressure fast-paced environment. Demonstrated problem-solving and analytical capabilities. Familiarity with SLA principles and their application in a network monitoring context. Strong interpersonal skills able to work collaboratively with cross-functional teams.
Required Education:
Relevant qualification in Procurement Supply Chain Business Administration or related 23 years administrative experience within procurement contracts compliance or supplier administration.
