IT Support Assistant

Fugro

Job Location:

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Record andclassifyreceived Incidents and service requests

Log all Incident/Service Request details allocating categorization and prioritization codes

Keep users informed about their Incidents status at agreed intervals

Associate Incidents with other records (i.e. Incidents Changes Problems Knowledge Articles Known Errors etc.)

Investigate anddiagnoseof all Incidents and Service Requests

Verify resolution with users and resolve Incidents in ITSM tool

Determines if an incident needs to be escalated according to priority and severity of the issue.

Supports Fugro employeeswith knowledge sharing and guidance where required and applicable.

Disclaimer for recruitment agencies:

Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.

Required Experience:

Junior IC

Job DescriptionRecord andclassifyreceived Incidents and service requestsLog all Incident/Service Request details allocating categorization and prioritization codesKeep users informed about their Incidents status at agreed intervalsAssociate Incidents with other records (i.e. Incidents Changes Proble...

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About Company

Fugro

Fugro are the world’s leading Geo-data specialist, collecting and analysing comprehensive information about the Earth and the structures built upon it. Through integrated data acquisition, analysis and advice, we unlock insights from Geo-data to help our clients design, build and oper ... View more

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