Enter a job title or keyword
IT Support Assistant
Job Location:
Job Location:
Cape Town - South Africa
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
12 June 2026 (30+ days ago)
Posted:
Application Deadline:
9 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Description
- Record andclassifyreceived Incidents and service requests
- Log all Incident/Service Request details allocating categorization and prioritization codes
- Keep users informed about their Incidents status at agreed intervals
- Associate Incidents with other records (i.e. Incidents Changes Problems Knowledge Articles Known Errors etc.)
- Investigate anddiagnoseof all Incidents and Service Requests
- Verify resolution with users and resolve Incidents in ITSM tool
- Determines if an incident needs to be escalated according to priority and severity of the issue.
- Supports Fugro employeeswith knowledge sharing and guidance where required and applicable.
Disclaimer for recruitment agencies:
Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.
Required Experience:
Junior IC
About Company
Fugro are the world’s leading Geo-data specialist, collecting and analysing comprehensive information about the Earth and the structures built upon it. Through integrated data acquisition, analysis and advice, we unlock insights from Geo-data to help our clients design, build and oper ... View more
