IT Coordinator

THE MISSION

You are the digital heartbeat of Mama ensuring our technology runs smoothly our teams stay connected and our guests enjoy a seamless experience powered by reliable systems.

As our IT Coordinator youll play a key role in supporting the technology operations of Mama Shelter Cape Town during its pre-opening journey and beyond. Working closely with the IT team hotel departments and Ennismore support functions youll help establish maintain and optimise the systems that keep Mama running.

Heres what youll be responsible for:

• Technology Support Champion  Provide day-to-day IT support to hotel colleagues troubleshooting hardware software network and system-related issues to ensure smooth operations.
• Systems Guardian  Support the setup maintenance and effective use of hotel technology systems ensuring reliability and alignment with Mama and Ennismore standards.
• Pre-Opening IT Support  Assist with IT setup system installations user access hardware deployment and technology readiness ahead of Mama Shelter Cape Towns opening.
• User Experience Partner  Support colleagues across all departments by providing timely solutions guidance and training on IT systems and tools.
• Cybersecurity Advocate  Follow and promote IT security standards data protection practices access controls and company policies to safeguard hotel information.
• Hardware & Asset Controller  Maintain accurate records of IT equipment support inventory management and ensure all technology assets are properly maintained.
• Vendor & Support Coordination  Coordinate with external IT providers and vendors to resolve issues and ensure effective delivery of technology services.
• Systems & Application Support Support key hospitality systems including PMS POS network platforms and business applications to ensure operational continuity.
• Team Player with Curiosity Bring a proactive mindset problem-solving approach and passion for technology to support Mamas vibrant and fast-paced environment.

 At Mama Shelter Cape Town technology is at the heart of creating effortless experiences and youll help ensure Mamas teams stay connected supported and ready to deliver unforgettable moments.

Qualifications :

MADE FOR YOU ONLY IF

• You have 23 years experience in IT support coordination or hospitality technology roles
• You have experience supporting hotel restaurant or service-focused environments
• You have strong troubleshooting skills across hardware software and network issues
• You are comfortable supporting users with different levels of technical knowledge
• You have strong organisational skills and attention to detail when managing systems and assets
• You understand IT security access management and data confidentiality
• You are customer-focused patient and able to communicate technical solutions clearly
• You are proactive adaptable and enjoy working in a fast-paced environment
• You are reliable accountable and committed to delivering excellent internal service

YOUR LITTLE EXTRAS

• Experience supporting a hotel pre-opening environment is an advantage
• Knowledge of hospitality systems such as Opera PMS POS systems (Micros/Simphony) Sun Systems or similar platforms is preferred
• Experience with Microsoft 365 networking and IT infrastructure support is a plus
• Relevant IT certifications (CompTIA Microsoft Cisco or equivalent) are an advantage
• International hospitality experience is a plus

WORK AUTHORISATION

• Applicants must already hold valid work rights/work authorisation for South Africa. Visa sponsorship is not available for this position. Candidates must be legally eligible to work in the country where the role is based.

Additional Information :

Next were sure you know the tune :

• First melody: At Mama no AI! We review your application in person and take the time to understand your background.
• First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm.
• Chorus: Once youve passed the phone interview well arrange a remote meeting or a meeting at Mama to meet the Gang! 
• Last verse: Naturally youll receive a response from us within two to three weeks at the latest whether its a or a .

Remote Work :

No

Employment Type :

Full-time