Innovations Support Partner QAM

System Setup & Planning

• Support the scoping setup and planning of new innovations including Time and Task Management Systems and QR Space Applications.
• Collaborate with IT and innovation leads to coordinate installation and configuration.

QR Implementation

• Lead the end-to-end project management of QR code deployment for Time and Task systems.
• Coordinate the labelling placement and testing of QR codes across Key Account sites.

Training & Change Enablement

• Design and deliver on-site and remote training sessions for operational teams.
• Develop user-friendly training materials and guides to support adoption.
• Provide hands-on support during rollout phases to build user confidence and ensure smooth transitions.
• Gather user feedback and collaborate on solutions to enhance system usability and value delivery.

Ongoing Operational Support

• Partner with Contract Managers and fellow Innovation Partners to monitor progress and resolve implementation challenges.
• Ensure consistent and correct system usage aligned with reporting and operational requirements.
• Validate that system outputs and reports meet business expectations.
• Serve as the primary innovations liaison for cleaning teams across assigned Key Account sites.
• Actively contribute to the Cleaning Operations Innovations Team/Framework.
• ISO 45001 (beneficial)

Innovation & Systems Implementation

• Support rollout of innovations (Time & Task systems QR applications digital tools)
• Assist with system setup configuration and planning
• Coordinate with IT and innovation teams
• Deploy and manage QR code implementation across sites
• Ensure systems are used optimally and aligned with operational requirements

Stakeholder & Client Engagement

• Build strong relationships with internal teams and clients
• Act as a trusted advisor on quality and innovation matters
• Provide feedback coaching and performance guidance
• Influence adoption of new processes and systems
• Maintain professional communication with all stakeholders

Quality Management & Compliance

• Implement and maintain regional Quality Management Systems
• Ensure compliance with ISO standards TCHS 5 Steps to Excellence and client requirements (e.g. COHASA audits)
• Conduct and manage internal audits and ensure corrective actions are implemented
• Monitor non-conformance and drive continuous improvement
• Maintain quality documentation records and reporting systems
• Assess customer satisfaction through surveys audits and feedback
• Improve client quality scores (e.g. patient satisfaction metrics)