Group Manager Operations
Job Location:
Cape Town - South Africa
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Accountability & Responsibility As part of the senior management team of you lead a specialist function You are customer & client facing & strive to deliver excellent customer experience You are accountable for designing implementing & tracking a portfolio of improvement projects for your functional area You drive the ISBU culture through effective communication by continuously displaying the ISBU habits & behave as a role model leader You develop peoples knowledge of your functional area to benefit the business & the client You support your operations colleagues to exceed client expectations on all levels at all times You remain at the leading edge of knowledge for your area of functional expertise You are accountable for risk management & compliance for your functional area You share your knowledge & best practice to improve performance You deliver business intelligence & insight for your functional area You are emotionally aware of yourself & others. You handle your interactions with authenticity empathy & professionalism Compliance Ensure Compliance to all Relevant Process & Regulatory Standards Continuous Improvement Design & Deliver Change Initiatives & Projects Subject Matter Expertise Maintain Extensive Skill & Knowledge in Your Specialist Field Functional Delivery & Optimization Ownership & Development of Your Functional Area
Qualifications :
Matric/Grade 12
Lean or Six sigma qualified preferred
Remote Work :
No
Employment Type :
Full-time
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
