Facilities Manager

Client & Stakeholder Management

• Build and maintain strong relationships with the client building owners and contractors
• Act as the primary point of contact for all facilities-related matters
• Ensure client satisfaction through proactive service delivery and continuous improvement

Operational Management

• Oversee daily operations of facilities services in line with contractual requirements
• Manage service delivery against agreed Service Level Agreements (SLAs)
• Monitor helpdesk performance and service outputs
• Implement best practices to improve operational efficiency

Financial Management

• Manage and control contract budgets
• Monitor site financial performance and ensure cost control
• Identify opportunities for revenue growth and cost reduction
• Prepare and submit monthly financial and operational reports

People Management

• Lead manage and support facilities staff (technical and non-technical)
• Conduct performance reviews and provide coaching and development
• Foster a productive and collaborative team environment

Compliance & SHEQ Management

• Ensure compliance with Safety Health Environment & Quality (SHEQ) standards
• Implement and monitor adherence to ISO and 18001 standards
• Ensure compliance with the Occupational Health and Safety Act
• Conduct regular technical and safety audits

Contract & Vendor Management

• Manage subcontractors and external service providers
• Ensure adherence to contractual agreements and service standards
• Maintain effective supplier relationships

Maintenance & Projects

• Oversee preventative and reactive maintenance programs
• Support execution of approved capital projects
• Ensure optimal functioning of facilities equipment and infrastructure

Reporting & Continuous Improvement

• Compile technical and management reports for stakeholders
• Analyse performance data to identify improvement opportunities
• Drive continuous improvement initiatives and benchmarking