Executive Customer Success Analytics

The Customer Success Analytics Executive is an individual who will manage a selection of manufacturer client relationships across South African clients. The role will require the individual to deliver on the commercial agreements in place with our manufacturer clients. The individual will be required to manage the day-to-day relationship with key client stakeholders and be comfortable presenting data to key client stakeholders. 

Responsibilities 

• Maintain a client service orientation by managing day-to-day administration of client service activities and coordinating the analysis and reporting of assigned research projects. 

• Build strong partnerships with clients and seek to make an impact by creating and delivering pertinent analytical insights and presentations. 

• Client management: undertake analysis for RMS data and handle clients queries. 

• Technical: acquire knowledge of RMS solutions by attending requisite trainings. 

• Serve as the primary contact to assigned client contacts on ad-hoc analyses and understand and respond to questions on content basic data issues/questions report generation etc. 

• Assist managers in delivering quality services to clients and ensure the services provided are timely and precise according to client business needs and specifications while meeting the companys quality standards. 

• Be accountable for work conducted for nominated clients in terms of analyses charting etc. and perform quality checks on all reports for alignment to requests accuracy and correctness. 

Qualifications 

Youve dabbled in research and analytics and have the communication skills to translate data into conversation or presentations. You can see the big picture while paying attention to detail. You know whats happening and youre ready to influence whats next. 

Qualifications 

• 13 years experience in the FMCG / Services / Retail industry. 

• Experience working in an analytical capacity. 

• Strong numerical confidence and the ability to translate numbers into clear insights and recommendations. 

• A team player capable of working in a team environment and sharing responsibilities with other team members. 

• Effective communication skills. 

• Strong client focus and proactiveness. 

• Strong command of Microsoft Excel and PowerPoint. 

• Working knowledge of research techniques and methodologies. 

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

For more information visit

Want to keep up with our latest updates

Follow us on: LinkedIn  Instagram  Twitter  Facebook

Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

No

Employment Type :

Full-time