End User Support Technician Intermediate

DLK Group

Job Location:

Cape Town - South Africa

Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 5 days ago

Vacancies: 1 Vacancy

Job Summary

End User Support Technician

Position Overview

An opportunity exists for an End User Support Technician to provide technical support and maintenance of end-user computing environments. The successful candidate will be responsible for supporting desktops laptops tablets smartphones and related end-user technologies while ensuring the timely restoration of services and functionality.

Core Responsibilities

Provide technical support for end-user devices including desktops laptops tablets and smartphones.
Troubleshoot diagnose and resolve hardware and software issues.
Support the end-user environment and assist in the restoration of services and functionality.
Provide field support services across various locations as required.
Record track manage and escalate incidents issues and risks as appropriate.
Maintain effective communication with end users and stakeholders regarding support requests and resolutions.
Ensure adherence to service standards and operational procedures.

Skills and Competencies

Experience supporting end-user computing environments.
Strong troubleshooting and problem-solving skills.
Effective verbal and written communication skills.
Ability to build and maintain positive working relationships with technical teams and business users.
Ability to manage document and escalate incidents issues and risks.
Customer-focused approach with strong service orientation.

Requirements

Minimum Qualifications

National Diploma Degree or relevant technical certification (e.g. MCSE)
ITIL Certification

Experience Required

Minimum of 2 years relevant IT support experience

Mandatory Requirements

Valid drivers licence
Physically fit and able to perform the duties of the role.
Willingness to work 8-hour shifts.
Willingness and ability to travel within the metro area to Data Centre locations.
Minimum of 2 years relevant IT experience.

Additional Requirements

May be required to travel to geographically dispersed sites to provide support to the Head/SPO of Communication Infrastructure Services (CIS).
Ability to work effectively in a team environment and independently when required.
Strong stakeholder engagement and relationship management skills.

Working Hours and Shifts

The role requires 8-hour shift work operating Monday to Sunday including public holidays.

Shift Time

Day Shift 06:00 14:00
Evening Shift 14:00 22:00
Night Shift 22:00 06:00
Lunch breaks are included within each shift.
Management reserves the right to amend shift schedules based on operational requirements.

Interview Process

Candidates must be willing and available to attend an online interview (Microsoft Teams) if shortlisted.
Additional Information
Public holidays and weekends form part of the normal shift roster.
Travel within the metro area may be required to support operational needs.

Required Skills:

Skills and Competencies Experience supporting end-user computing environments. Strong troubleshooting and problem-solving skills. Effective verbal and written communication skills. Ability to build and maintain positive working relationships with technical teams and business users. Ability to manage document and escalate incidents issues and risks. Customer-focused approach with strong service orientation.

Required Education:

Minimum QualificationsNational Diploma Degree or relevant technical certification (e.g. MCSE) ITIL Certification Experience RequiredMinimum of 2 years relevant IT support experience

End User Support Technician Position OverviewAn opportunity exists for an End User Support Technician to provide technical support and maintenance of end-user computing environments. The successful candidate will be responsible for supporting desktops laptops tablets smartphones and related end-user...