Digital Account Manager

Location: Claremont Cape Town
Work model: Predominantly in-office 4 days in-office with 1 remote day per week.
Salary: R26 000 - R35 000 CTC

Why youd want to work here..

• Full-service digital agency with a strong performance marketing focus working across health wellness e-commerce and lifestyle brands
• Genuine team integration - leadership values visibility collaboration and people who operate as true team members not freelancers
• Founders are hands-on and involved in the business
• Long-term potential for the right person with hiring decisions weighted towards character accountability and integrity
• Exposure to both local and international client work including a dedicated offshore delivery team servicing a large UK agency

About our client..
Our client is a full-service digital marketing agency with a strong performance focus working with ecommerce and consumer brands to drive measurable growth across paid media social SEO content and web. Theyre looking for a Digital Account Manager to own and grow a portfolio of accounts acting as the strategic bridge between clients and internal specialist teams.

What the job involves..

• Building and maintaining strong long-term client relationships acting as a trusted advisor on business objectives
• Leading regular client communication including status updates performance reviews and strategic planning sessions
• Proactively identifying opportunities for growth optimisation and upselling within accounts
• Developing and maintaining account plans aligned to client growth objectives
• Translating client goals into actionable internal briefs for paid social content and SEO teams
• Managing project timelines deliverables and budgets across multiple accounts
• Coordinating internal resources to ensure smooth campaign execution
• Overseeing monthly performance reporting and presenting insights and strategic recommendations to clients
• Working closely with creative strategists social media managers paid media specialists designers and developers
• Identifying upsell and cross-sell opportunities and contributing to proposals and renewal discussions
• Monitoring account profitability and staying on top of industry trends

What you need to be considered..

• 2-4 years experience in account management preferably within a digital marketing agency
• Strong understanding of digital marketing channels including Paid Media Social Media SEO and Content
• Proven experience managing client relationships and leading performance discussions
• Experience overseeing project timelines budgets and deliverables
• Strong strategic thinking ability with a growth-focused mindset
• Excellent written and verbal communication skills
• High level of organisation and attention to detail
• Proficiency in Google Workspace or Microsoft Office plus project management tools

Bonus points if you..

• Have experience with CRM systems or reporting dashboards
• Have a track record of identifying and closing upsell opportunities within existing accounts