Design Support Specialist

Role: Design Support Specialist

Priority Location: South Africa

Working Hours: 9am - 5pm (Mon - Fri) EST

Salary Range: $2000 - $2300 USD ($) per month (The final offer is at the clients discretion and depends on the candidates interview result skills and experience.)

Type of contract: Independent Contractor

Type of job: Remote

About the Company:

Our client is a hospitality SaaS and payments platform helping restaurants cafes and hospitality venues take control of their digital guest experience from online ordering and Pay at Table to Add to Table and branded loyalty. They work with some of the UKs most exciting food and drink brands.

This is an opportunity to join a fast-moving founder-led company and own the visual quality of our customers digital storefronts. Youll sit within the Customer Operations team working directly with Customer Success and Implementation to bring venues brands to life across our product suite.

About the Role:

As Design Support Specialist you will be the go-to person for front-end design across StoreKits customer-facing products. Youll translate brand guidelines photography and menu content into polished conversion-optimised digital experiences helping operators launch beautifully and perform commercially from day one.

This role sits at the intersection of design craft and customer service. You wont just push pixels youll develop a genuine understanding of what makes hospitality brands tick and apply that knowledge to every activation you own.

Key Responsibilities:

Customer Activation & Design

• Build and configure front-end design for Online Ordering Pay at Table Add to Table and loyalty surfaces on the platform
• Translate operator brand packs (logos colour palettes typography photography) into cohesive on-brand digital storefronts
• Create and size visual assets including hero banners category headers item imagery and promotional tiles
• Ensure design consistency across web and mobile-optimised views
• QA your own work against brand guidelines and design standards before handover

Ongoing Design Support

• Own design change requests from live customers seasonal refreshes menu redesigns promotional campaigns
• Maintain a library of reusable design components and brand assets per customer
• Work with Customer Success Managers to scope and prioritise design work across the portfolio
• Support Customer Success on upsell moments where design quality can drive upgrade or expansion

Standards & Process

• Develop and maintain our design standards guide for customer storefronts
• Build scalable templates and toolkits that enable faster more consistent activations
• Feed back to the Product team where platform constraints are limiting design quality
• Contribute to the customer onboarding experience through great first-impression design

Who Were Looking For:

Skills & Experience

• 24 years in a design brand or creative production role agency in-house or both
• Strong working knowledge of Figma (or equivalent) for asset creation resizing and handoff
• Eye for typography layout and colour you notice when somethings slightly off
• Comfortable working within existing brand guidelines rather than building from scratch
• Some front-end awareness you understand the difference between web and native know what a CSS variable is and arent intimidated by platform constraints
• Experience in hospitality food & drink retail or e-commerce is preferred

How You Work

• Fast and thorough you can turn around a clean storefront in hours not days
• Customer-oriented you treat every operators brand with the same care as your own work
• Collaborative you communicate clearly with CS and Implementation flag blockers early and ask good questions
• Organised you manage a queue of concurrent requests without dropping quality or deadlines
• Curious you follow whats happening in hospitality and food & drink and it shows in your work