Customer Support-German Speaker
Job Location:
Durban - South Africa
Monthly Salary:
Posted on:
Vacancies:
Job Summary
German-Speaking Customer Support Agent
Umhlanga Durban KwaZulu-Natal On-site Full-time
We are hiring a German-speaking Customer Support Agent for an international retail project based in Umhlanga Durban.
You will support German customers across phone email and chat ensuring
excellent service for orders deliveries returns and product enquiries.
Key Responsibilities
Handle customer queries in German (phone email chat)
Assist with orders deliveries returns and product info
Provide professional friendly customer support
Resolve complaints and escalate issues when needed
Record all interactions accurately in systems
Requirements
German B2C2 (spoken & written)
Good English communication skills
Matric / Grade 12 (essential)
Customer service/call centre experience advantageous
Strong communication and problem-solving skills
Comfortable with rotational shifts including weekends
Benefits
Competitive salary package
Flight to Durban before start date 20 nights accommodation
Salary: R24000 Benefits (depending on experience)
Paid training and onboarding
International retail campaign exposure
Career growth opportunities
