Customer Service Intern 2026

Customer Service Intern Group Customer & Insights

Takealot Group is South Africas leading online Retail and Delivery organization. We are a young dynamic hyper-growth company looking for smart creative hard-working people with integrity to join us! We operate in a fast-growing and quick-moving environment where we obsess about our customers and deliver top-tier customer service every day!

The Opportunity

Are you ambitious driven and passionate about working with customers This is your chance to kick-start your career! As aCustomer Service Intern you will join our Customer Service team within the Customer & Insights department reporting directly to the Customer Service Team Leader. This is a12-month learnership programthat combines structured training with hands-on practical experience setting you up for success in the customer service industry.

What Were Looking For

We want someone ready to dive in learn fast and make a real impact. If youre passionate about delivering exceptional customer experiences excited to grow your skills and ready to be part of a team thats shaping the future of online retail in South Africa we want to hear from you!

Key Responsibilities

• Successfully complete an8-week training programto successfully be placed.
• Participate in and complete a comprehensive 12-month learnership program which may lead to an NQF-accredited certificate.
• Undergo training and gain practical experience in a dynamic workspace.
• Deliver timely accurate and professional customer service aligned to service level standards (SLA)
• Communicate with customers via phone and email.
• Resolve product or service problems by utilizing active listening skills to clarify customer queries.
• Assess service failures to identify root causes and take appropriate action.
• Approach problems logically with good judgment to ensure optimal customer outcomes.
• Utilize a variety of software tools to navigate customer issues to resolution
• Liaise between internal departments to solve customer queries
• Take full ownership of customer issues and ensure their needs are met in accordance with SLA

Requirements

• Matric/Grade 12completed
• Excellent command of the English language(written and verbal)
• Flexibility to work rotational shifts including weekends and public holidays

Skills & Attributes

• Excellent written and verbal communication skills in English is a must
• Strong customer service etiquette
• Computer-literate and tech-savvy
• Exceptional typing and computer navigation skills
• Self-driven with a willingness to learn
• Emotionally intelligent and able to regulate emotions during challenging situations
• Professional punctual and reliable
• Accountable and responsible with a strong sense of integrity
• Takes ownership of issues regardless of whose & problem it is
• Comfortable working in a fast-paced high-pressure environment
• Thrives on delivering quality work at hyper-speed
• Able to approach problems logically with sound judgment

Attributes

• Have the passion and willingness to want to get the exposure.
• Excellent written and verbal communication skills in English is a must.
• Customer obsessed and knows what it means to deliver an exceptional service.
• Competitive: Although innovation is important GREAT requires a lot of work.
• Curious and Teachable: Always questioning the status quo hungry for knowledge. and experience no matter what you already know.
• Hardworking.
• Smart: Able to identify the root cause of a problem and find a solution.
• Comfortable working in a fast-paced high-pressure environment and thrive on delivering quality work at hyper-speed.
• Collaborative and mindful of the impact of your actions on the team.
• Energetic.
• Emotionally resilient and comfortable with ambiguity and constant change.
• Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome.
• Computer literate and tech savvy exceptional typing and computer navigation skills.
• Accountable and responsible strong sense of integrity and takes ownership regardless of whose problem it is.

Qualifications and experience:

• Successfully completed Grade 12 (NQF4).
• No prior work experience is required.
• Flexibility to work rotational shifts which includes weekends public holidays and overnight work.

The Environment:

employees are entrepreneurial and dynamic smart customer-centric fun and have the shared ambition of being the leading e-commerce company in Africa.

• We have fun work hard take ownership work in teams to create solutions and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers its all in the execution after all.
• We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

• is forthright but respectful
• is an expert at doing who can not only design but also execute
• is analytical able to use data to make decisions
• is competitive self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is able to think about problems from a business perspective using technical and product input
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for .
• thinks like an owner of the business.
• is SMART has INTEGRITY and is HARDWORKING

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.