Customer Service Advisor

At MCI we are committed to fostering an environment where professionals can build meaningful careers access continuous learning and development opportunities and contribute to the success of a globally expanding industry-leading organization.

Are you passionate about delivering exceptional customer service and supporting innovative financial solutions Were looking for customer-focused professionals to join a leading financial technology company that helps businesses simplify the way they manage payments expenses and financial operations around the world.

As a Customer Service Advisor youll be the first point of contact for business customers providing support across a suite of corporate payment and expense management solutions. Youll assist customers with inquiries troubleshoot issues and ensure a seamless customer experience while working in a fast-paced technology-driven environment.

Start date: 20th July 2026

To be considered for this role you must complete a full application on our company careers page including all screening questions and a brief pre-employment test.

Key Responsibilities:

• Provide exceptional customer support via phone email and chat.
• Assist customers with corporate payment solutions accounts payable (AP) automation virtual cards commercial credit cards and expense management services.
• Support customers using fleet payment solutions including fuel cards EV charging toll parking and vehicle maintenance programs.
• Help customers with international payment services including cross-border transactions multi-currency accounts and workforce travel-related payment solutions.
• Resolve customer inquiries efficiently while delivering a positive customer experience.
• Document customer interactions accurately and follow established processes.
• Collaborate with internal teams to resolve complex issues and improve service delivery.
• Maintain a strong understanding of products systems and industry best practices.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION

All positive and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Grade 12 / National Senior Certificate (NSC) or an equivalent qualification.
• Must successfully pass a drug screening assessment
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Basic computer and data entry skills.
• Ability to type at least 20 words per minute.
• Proficiency in Microsoft Office Suite.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Reliable with excellent attendance.

• At least one year of experience in customer service within a contact centre
• Experience handling payment-related or financial service inquiries is advantageous.

MCI helps customers take on their CX and DX challenges differently creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing staff augmentation contact center customer services and IT Services needs by providing general and specialized hosting software staff and services.

In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowas Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA making the coveted top 500 for the first time. MCIs subsidiaries had previously made Inc. Magazines List of Fastest-Growing Companies 15 times respectively. MCI has ten business process outsourcing service delivery facilities in Georgia Florida Texas New Mexico California Kansas Nova Scotia South Africa and the Philippines.

Driving modernization through digitalization MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows acquires and operates companies that have synergistic products and services portfolios including but not limited to Automated Contact Center Solutions (ACCS) customer contact management IT Services (IT Schedule 70) and Temporary and Administrative Professional Staffing (TAPS Schedule 736) Business Process Management (BPM) Business Process Outsourcing (BPO) Claims Processing Collections Customer Experience Provider (CXP) Customer Service Digital Experience Provider (DXP) Account Receivables Management (ARM) Application Software Development Managed Services and Technology Services to mid-market Federal & enterprise partners. MCI now employs 10000 talented individuals with 150 diverse North American client partners across the following MCI brands: MCI BPO MCI BPOaaS MarketForce GravisApps Gravis Marketing MarchEast Mass Markets MCI Federal Services (MFS) OnBrand24 The Sydney Call Center Valor Intelligent Processing (VIP) BYC Aqua EastWest BPO TeleTechnology and Vinculum.

At MCI we are committed to fostering an environment where professionals can build meaningful careers access continuous learning and development opportunities and contribute to the success of a globally expanding industry-leading organization.

Are you passionate about delivering exceptional customer service and supporting innovative financial solutions Were looking for customer-focused professionals to join a leading financial technology company that helps businesses simplify the way they manage payments expenses and financial operations around the world.

As a Customer Service Advisor youll be the first point of contact for business customers providing support across a suite of corporate payment and expense management solutions. Youll assist customers with inquiries troubleshoot issues and ensure a seamless customer experience while working in a fast-paced technology-driven environment.

Start date: 20th July 2026

To be considered for this role you must complete a full application on our company careers page including all screening questions and a brief pre-employment test.

Key Responsibilities:

• Provide exceptional customer support via phone email and chat.
• Assist customers with corporate payment solutions accounts payable (AP) automation virtual cards commercial credit cards and expense management services.
• Support customers using fleet payment solutions including fuel cards EV charging toll parking and vehicle maintenance programs.
• Help customers with international payment services including cross-border transactions multi-currency accounts and workforce travel-related payment solutions.
• Resolve customer inquiries efficiently while delivering a positive customer experience.
• Document customer interactions accurately and follow established processes.
• Collaborate with internal teams to resolve complex issues and improve service delivery.
• Maintain a strong understanding of products systems and industry best practices.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION

All positive and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Grade 12 / National Senior Certificate (NSC) or an equivalent qualification.
• Must successfully pass a drug screening assessment
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Basic computer and data entry skills.
• Ability to type at least 20 words per minute.
• Proficiency in Microsoft Office Suite.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Reliable with excellent attendance.

• At least one year of experience in customer service within a contact centre
• Experience handling payment-related or financial service inquiries is advantageous.

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

This job operates in a professional office environment. While performing the duties of this job the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment including a phone copier and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects move objects from place to place hold onto objects and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed please contact Human Resources.

At MCI and its subsidiaries we embrace differences and believe diversity benefits our employees company customers and community. All aspects of employment at MCI are based solely on a persons merit and qualifications. MCI maintains a work environment free from discrimination where employees are treated with dignity and respect. All employees are responsible for fulfilling MCIs commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these adhere to these principles in all aspects of employment including recruitment hiring training compensation promotionbenefits social and recreational programs addition MCIs policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws regulations and ordinances where an employee works.

This job operates in a professional office environment. While performing the duties of this job the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment including a phone copier and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects move objects from place to place hold onto objects and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed please contact Human Resources.