Coffee Draught Technician

Exciting Opportunity

Requirements

• Grade 12 (Matric).
• Valid drivers licence held for a minimum of 3 years (non-negotiable).
• N6 Electrical or Mechanical Diploma will be advantageous.
• Proven experience within the coffee industry will be advantageous.
• Technical experience in refrigeration electrical mechanical hydraulic or related technical fields.
• Customer service experience.
• Experience working with beverage equipment including vending traditional and fully automatic coffee machines is preferred.
• Sound knowledge of mechanical and electrical fault finding.
• Understanding of SHEQ principles and safe working practices.
• Good administrative organisational and time management skills.
• Strong communication and interpersonal skills.
• Ability to work independently and under pressure while meeting deadlines.
• Willingness to travel and work standby when required.

Responsibilities

• Install commission calibrate program and test commercial coffee and beverage dispensing equipment.
• Diagnose and repair mechanical electrical hydraulic and software faults on coffee machines and dispensing systems.
• Perform preventative maintenance to minimise equipment downtime.
• Conduct routine servicing and sanitation of draught dispensing equipment at customer sites.
• Attend to customer breakdowns and service call-outs within agreed SLA timeframes including standby duties.
• Ensure all equipment operates to the highest quality and performance standards.
• Deliver glassware and other operational items to customer sites as required.
• Maintain accurate vehicle stock levels and request replacement stock and spare parts timeously.
• Complete daily job cards service reports stock records tool inspections and other operational documentation using company systems.
• Update outlet records and ensure all administrative documentation is completed accurately.
• Carry out weekly vehicle inspections and submit reports as required.
• Maintain company vehicle tools and equipment in a clean safe and serviceable condition.
• Communicate professionally with customers colleagues and management regarding repairs installations and technical findings.
• Escalate unresolved technical issues promptly and follow up until resolved.
• Adhere to all health safety environmental and quality standards.
• Deliver professional customer service while building strong client relationships.
• Demonstrate responsible management of company tools stock and spare parts.
• Ensure quality workmanship while maintaining cost awareness.
• Support branch operations by assisting with additional operational duties as required by management.

Working Conditions

• Field-based role with frequent travel to customer sites.
• Standby and overtime may be required based on operational requirements.
• Physical lifting installation and movement of coffee and dispensing equipment.
• Combination of technical service customer interaction and administrative responsibilities.