Client Liaison (Operations & Business Development)

Location: Remote (South Africa)
Compensation:

• South Africa: $1300 $1600 USD/month
• Potential performance incentives/commission structure optional based on business development success

Industry: Textile Manufacturing / Sourcing / B2B Supply Chain
Schedule: Part-Time transitioning into Full-Time (32 hours/week) aligned with U.S. business hours

About the Company

Our client is a textile sourcing and manufacturing partner connecting U.S.-based businesses with high-quality production capabilities in Pakistan. Our business operates at the intersection of manufacturing client service and international operations helping brands navigate sourcing production coordination and delivery with confidence.

We are seeking a highly professional Client Liaison to act as the bridge between our U.S. clients and overseas production teams while also supporting business development and growth initiatives.

This is a hybrid operations-and-growth role suited for someone who combines strong communication skills operational organization and commercial instinct.

Role Overview

The Client Liaison (Operations & Business Development) will serve as the primary communication bridge between U.S.-based clients and manufacturing teams in Pakistan while also supporting outbound lead generation and business development efforts.

This role requires someone capable of managing active client relationships production coordination and operational follow-through while simultaneously identifying and engaging new business opportunities.

The ideal candidate is highly organized commercially minded proactive and capable of maintaining polished U.S.-level communication standards across all interactions.

Key Responsibilities

Client & Factory Coordination

• Serve as the primary point of contact for client communication updates and operational coordination
• Liaise directly with factory and production teams in Pakistan regarding timelines production progress and deliverables
• Translate client requests and specifications into clear operational instructions for manufacturing teams
• Track orders production milestones and shipment timelines to ensure smooth execution
• Provide professional status updates and manage client expectations proactively
• Escalate production or operational issues promptly while coordinating solutions across teams

Business Development & Lead Generation

• Research and identify prospective B2B clients within the U.S. textile apparel merchandising and retail sectors
• Build targeted lead lists using LinkedIn directories and outbound research tools
• Identify key decision-makers and execute cold outreach campaigns via email and LinkedIn
• Support appointment setting and meeting coordination for leadership
• Maintain organized CRM records and outreach tracking
• Follow up consistently with prospects to nurture potential opportunities

Operational Administration

• Maintain organized records of orders client communications and production updates
• Coordinate across multiple time zones and stakeholders
• Support reporting and internal operational workflows
• Ensure clear communication between all parties involved in active projects
• Assist leadership with operational follow-through and task coordination

Required Hard Skills

• 3 years experience in client management operations coordination account management business development or similar roles
• Strong written and verbal English communication skills required
• Experience handling client-facing communication with U.S.-based customers preferred
• Comfortable conducting outbound prospecting and lead generation activities
• Strong organizational and follow-up skills
• Proficiency with Google Workspace and CRM systems
• Ability to manage multiple projects and conversations simultaneously
• Comfortable working across international teams and time zones

Soft Skills

• Highly professional and polished communicator
• Strong relationship-building ability
• Organized detail-oriented and process-driven
• Commercially minded with confidence in outreach and prospecting
• Proactive problem solver
• Adaptable and capable of context switching between operations and sales tasks
• Reliable and responsive in fast-paced environments

About the Candidate

The ideal candidate is someone who can comfortably operate between operational execution and growth-oriented business development.

They understand how to manage both client expectations and internal production realities while maintaining professionalism and urgency on both sides.

This person thrives in relationship-driven environments enjoys coordinating moving pieces and is energized by both operational excellence and new business opportunities.

Why This Role Matters

This role sits at the center of the business.

The Client Liaison ensures operational continuity between clients and production teams while also helping generate future growth opportunities through proactive outreach and relationship building.

Strong performance in this role directly impacts client satisfaction production efficiency retention and long-term company growth.