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Call Center Agent 20367
Job Location:
Job Location:
Durban - South Africa
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
21 July 2026 (30+ days ago)
Posted:
Application Deadline:
18 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Call Centre Agent
Employment Type: Full-time Independent Contractor
Work Model: Remote
Work Hours: US Business Hours alignment
Territory Focus: United States
Role Summary
We are seeking a highly experienced and dedicated Call Centre Agent to join our internal customer support team for a well-established self-storage enterprise operating approximately 70 facilities nationwide. This is not a traditional transactional call center role; you will function as a remote store manager and act as a direct extension of each physical storage facility.
Our organization prioritizes an exceptional premium customer experience over standard outsourced answering services. Operating seamlessly within our U.S. operations team you will provide knowledgeable end-to-end support throughout the customers rental journey and during their active tenancy. We are looking for an independent professional who can manage interactions from start to finish with confidence and care.
Key Responsibilities
End-to-End Customer Support: Own customer interactions from start to finish proactively assisting prospective renters supporting existing tenants and functioning seamlessly as an extension of our on-site facility managers.
Sales & Lead Conversion: Actively engage with prospective customers over the phone and via email to understand their storage needs quote accurate rates and successfully convert incoming leads into secured rentals.
Account Management & Troubleshooting: Resolve billing inquiries process payments manage account changes and troubleshoot tenant issues efficiently to maintain high customer satisfaction and minimize escalations to field staff.
Omnichannel Communication: Deliver premium support across multiple channels including handling inbound phone calls responding to customer emails with professional etiquette and participating in internal or customer-facing video conversations when required.
Required Skills & Qualifications
Employment Type: Full-time Independent Contractor
Work Model: Remote
Work Hours: US Business Hours alignment
Territory Focus: United States
Role Summary
We are seeking a highly experienced and dedicated Call Centre Agent to join our internal customer support team for a well-established self-storage enterprise operating approximately 70 facilities nationwide. This is not a traditional transactional call center role; you will function as a remote store manager and act as a direct extension of each physical storage facility.
Our organization prioritizes an exceptional premium customer experience over standard outsourced answering services. Operating seamlessly within our U.S. operations team you will provide knowledgeable end-to-end support throughout the customers rental journey and during their active tenancy. We are looking for an independent professional who can manage interactions from start to finish with confidence and care.
Key Responsibilities
End-to-End Customer Support: Own customer interactions from start to finish proactively assisting prospective renters supporting existing tenants and functioning seamlessly as an extension of our on-site facility managers.
Sales & Lead Conversion: Actively engage with prospective customers over the phone and via email to understand their storage needs quote accurate rates and successfully convert incoming leads into secured rentals.
Account Management & Troubleshooting: Resolve billing inquiries process payments manage account changes and troubleshoot tenant issues efficiently to maintain high customer satisfaction and minimize escalations to field staff.
Omnichannel Communication: Deliver premium support across multiple channels including handling inbound phone calls responding to customer emails with professional etiquette and participating in internal or customer-facing video conversations when required.
Required Skills & Qualifications
Industry Experience: Previous experience working within the self-storage industry is an absolute non-negotiable requirement. Candidates must have direct background in a self-storage call center or dedicated customer support environment.
Software Proficiency: Demonstrated hands-on experience utilizing industry-standard self-storage management software (e.g. SiteLink storEDGE OpenTech INSOMNIAC or similar platforms).
Communication Mastery: Excellent spoken and written English. Must possess a strong professional phone presence exceptional email etiquette and the comfort and confidence to appear on video calls with teammates and clients.
Technical Readiness: Excellent overall computer proficiency with a minimum typing speed of 40 WPM. Must possess a highly professional distraction-free home office setup equipped with a stable primary internet connection and a reliable backup solution.
Operational Independence: Highly professional with a stable career history. The ideal candidate requires minimal ramp-up time thrives in a remote environment and possesses the ability to seamlessly integrate into an established high-performing operational team.
Success Metrics (KPIs)
Lead Conversion Rate: Consistently converting inbound inquiries and prospective customer leads into active revenue-generating facility rentals.
First-Contact Resolution: Effectively troubleshooting tenant issues managing account changes and resolving billing questions on the first interaction without requiring unnecessary escalation to on-site property managers.
Customer Experience Quality: Maintaining premium service standards across all communication channels (phone email video) to ensure exceptional customer satisfaction throughout the entire rental lifecycle.
System Accuracy: Ensuring meticulous compliant and accurate updates to customer accounts and facility logs within the designated self-storage software platform.
