Application Support Engineer

Our client is seeking a detail-oriented Application Support Engineer to join their Business Process Management team. This role is ideal for a systems-focused professional who enjoys troubleshooting process improvement systems administration and supporting business-critical applications. The successful candidate will play a key role in optimising operational processes supporting integration projects and ensuring the effective performance of business systems.

Key Responsibilities

Assist with the administration and maintenance of business applications and system settings
Support system security user access management and governance controls
Assist with operational and management reporting requirements
Coordinate user training sessions and support system adoption initiatives
Identify process inefficiencies and recommend system-based improvements
Develop solutions to bridge operational and system gaps using analytical and technical approaches
Document business processes procedures and user guides
Manage and coordinate application support and helpdesk activities
Assist with integration projects application upgrades testing and automation initiatives
Support ad hoc reporting and operational requests as required

Requirements

Matric or equivalent qualification
CargoWise Specialist Certification (essential)
CargoWise Professional Certification (advantageous)
Tertiary qualification and industry experience highly advantageous
Intermediate Microsoft Excel skills
High level of computer literacy
Strong understanding of operational processes and systems administration

Skills & Competencies

Excellent analytical and problem-solving abilities
Strong communication and stakeholder engagement skills
Ability to manage multiple priorities under pressure
High attention to detail and accuracy
Strong time management and organisational skills
Ability to work independently and within a team environment
Systems-thinking mindset with a focus on process improvement
Experience with troubleshooting user support testing and documentation

Please ensure your CV includes your full names as reflected on official documentation.

Only shortlisted candidates will be contacted.
Submit your CV to or call .
Visit our website for more exciting career opportunities: will only be conducted with short listed candidates. Should you not hear from us within 4 days please consider your application unsuccessful.