Application Support Analyst (SQL-focused )

As a member of the team you will take ownership of complex database-driven support cases acting as a key escalation point. You will be responsible for writing reviewing and optimising SQL statements diagnosing issues at source and ensuring long-term scalable resolutions.

This role is highly technical with a strong focus on query development database analysis and performance optimisation alongside client engagement.

The role is adhering to either UK or NA hours/public holidays.

We understand the need to provide a flexible working environment partnered with team collaboration andsocialisation. Therefore we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.

Key Responsibilities

• Write troubleshoot and optimise SQL queries scripts and PL/SQL code to resolve client issues

• Analyse complex data-related problems using custom-built SQL statements and queries

• Act as a technical escalation point for advanced database and application issues

• Perform detailed root cause analysis identifying issues within database structures queries or data integrity

• Review and improve existing queries to enhance performance accuracy and efficiency

• Work directly with clients to gather requirements and translate them into SQL-based solutions

• Ensure delivery against SLAs and KPIs maintaining high levels of client satisfaction

• Contribute to documentation including SQL scripts troubleshooting steps and best practices

• Mentor junior analysts particularly in SQL development and debugging approaches

• Participate in UAT validating data fixes and database-related changes

Required Experience & Skills

• 46 years experience in application or technical support within enterprise software

• Strong practical experience writing complex SQL queries from scratch

• Hands-on experience with Oracle PL/SQL including developing stored procedures triggers and packages

• Proven ability to build modify and optimise SQL statements to solve real business problems

• Experience with query performance tuning (indexes execution plans optimisation techniques)

• Strong understanding of relational database design and data structures

• Ability to work with large datasets and extract meaningful insights via SQL

• Strong problem-solving skills with a logical structured approach

• Ability to clearly communicate technical solutions to non-technical stakeholders

• Fluent in English

Were obsessed with making this the best job youve ever had!

We want our teams to love working here so weve created some incredible perks for you to enjoy:

• We want our staff to love working here and so weve created a few unique perks such as office breakfasts quarterly lunches and virtual social events. Additionally we value your input in your employee experience and have employee-led groups such as our DEI committee employee resource groups such as Women and Allies and our Pride Event Group

• Have confidence in your health with our offered Medical Aid Scheme.

• Invest in our competitive Personal Pension plan and help set you up for your future.

• Big on family So are we! Here at MRI Software werecognisethat your family is important and being able to spend quality time with your family as it grows is a wonderful experience. Therefore the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your newarrival(s).

• Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays in addition to a bank of 16 hours of Flex Time Off to be used whenever and however you choose!

• Further your professional development with our Tuition Reimbursement Schemes

• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!