ServiceNow Techno-functional Analyst (SAM),Digital and Emerging Tech, Technology Consulting 1

Were all in are you

Join EY and shape your future with confidence.

The Opportunity

We are seeking an experienced and proactive ServiceNow Business Analyst (Senior Associate) to lead and deliver high-impact ServiceNow solutions across the enterprise. At this level you will play a key role in consulting with stakeholders designing robust solutions managing configurations and ensuring alignment with strategic IT objectives. This role combines business analysis solution architecture and stakeholder engagementideal for someone ready to drive transformation using the ServiceNow platform.

Key Responsibilities:

• Engage with senior business stakeholders to understand strategic goals and translate them into ServiceNow solutions.
• Lead end-to-end design configuration and deployment of ServiceNow modules (e.g. ITSM ITOM HRSD GRC etc.).
• Own and drive complex techno-functional initiatives from requirements to implementation.
• Provide thought leadership and best practices in ServiceNow architecture governance and optimization.
• Collaborate with cross-functional teams and developers to ensure technical alignment and delivery.
• Prepare and present solution proposals roadmaps and impact assessments.
• Oversee integration of ServiceNow with other enterprise tools and platforms.
• Conduct performance tuning upgrades and system health checks
• Guide and mentor junior analysts and developers.
• Maintain awareness of the latest ServiceNow releases and drive continuous improvement initiatives.

To qualify for the role you will need:

• Bachelors or Masters degree in Computer Science Information Systems or related field.
• At least years of ServiceNow experience including configuration scripting and solution design.
  
• Proven ability to gather business requirements and translate them into functional and technical specifications.
  
• Strong experience with ITSM processes and modules.
  
• Knowledge of JavaScript Glide API Flow Designer and Business Rules.
  
• Excellent communication and stakeholder management skills including experience presenting to leadership.
  
• Experience working in Agile/Scrum environments.

Skills and Attributes for Success:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS) in one or more areas
• Experience in ServiceNow ITOM HRSD or SecOps is a plus.
• Familiarity with CMDB Discovery and integrations using REST/SOAP APIs.
• Experience in leading ServiceNow implementations or migrations.

What working at EY offers

EY offers a competitive remuneration package where youll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus we offer:

Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.

Company description

EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.

Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.

All in to shape the future with confidence.