Service Sales Engineer

About us:

Johnson Controls a global leader in thermal management mission-critical building systems energy efficiency and decarbonization helps customers use energy more productively reduce carbon emissions and operate with the precision and resilience required in rapidly expanding industries such as data centers healthcare pharmaceuticals advanced manufacturing and higher education.

For more than 140 years Johnson Controls has delivered performance where it really matters. Backed by advanced technology lifecycle services and an industry-leading field organization we elevate customer performance turn goals into real-world results and help move society forward.

What you will do:

As a Service Sales Engineer focused on selling service agreements you will play a crucial role in maintaining and expanding our customer base. Your primary responsibility will be to engage with clients understand their needs and propose tailored service agreements that ensure the optimal performance and longevity of their equipment. You will work closely with our service delivery operations sales and technical teams to provide comprehensive solutions that meet our clients needs and contribute to our revenue growth.

How you will do it:

• Customer Engagement: Identify potential clients and develop a deep understanding of their equipment and maintenance needs.
• Relationship Building: Establish and maintain long-term relationships with clients acting as their trusted advisor for service agreements.
• Solution Development: Collaborate with technical teams to design service agreement proposals that align with clients requirements and budget constraints.
• Presentation: Deliver persuasive presentations and proposals to clients showcasing the benefits of our service agreements.
• Negotiation: Negotiate terms and conditions to secure service agreement contracts ensuring they are mutually beneficial for both the client and the company.
• Market Research: Stay updated on industry trends competitors and emerging technologies to adapt your sales approach effectively.
• Reporting: Provide regular reports on sales activities progress and achievements to the sales manager.
• Product Knowledge: Maintain a strong understanding of our services products and the technical aspects of the service agreements offered.

What we look for:

• Bachelors degree in Engineering Building Services Facilities Management or a related discipline preferred
• Alternatively candidates shall possess at least 5 years experience in technical sales and/or hands-on experience in either Line of Business - HVAC BAS/BMS Fire or Security
• Experience working with Facilities Management providers government agencies healthcare education commercial buildings or critical infrastructure customers will be advantageous
• Strong communication and presentation skills with the ability to explain technical concepts clearly to both technical and non-technical stakeholders
• Proven negotiation and influencing skills with experience managing commercial discussions and contract negotiations with customers and vendors
• Proven ability to identify pursue and win new business opportunities while consistently meeting or exceeding sales targets
• Strong analytical and problem-solving skills with attention to detail
• Ability to work independently while collaborating effectively with cross-functional teams including operations engineering service delivery and leadership teams
• Familiarity with CRM platforms such as Salesforce and structured sales methodologies (e.g. BANT SPIN Challenger Sales)
• Comfortable conducting customer site visits and travelling within Singapore as required
• Demonstrates a growth mindset adaptability and a commitment to continuous learning and professional development

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

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